Front Desk Executive

INSEAD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading business school in Singapore is seeking a Front Desk Executive to provide quality services at INSEAD’s Residences. This full-time and permanent position involves handling reservations, guest services, and various administrative duties. Responsibilities include coordinating financial transactions, managing housekeeping standards, and ensuring excellent guest experiences. Candidates should have at least a diploma in hospitality, proficiency in OPERA systems, and 1-3 years of relevant experience. Flexibility for shifts and weekends is required.

Qualifications

• 1-3 years experience in hospitality/customer service industry preferred.
• Good written and spoken English required.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Handle guests’ reservations and registration.
• Coordinate with outsourced parties for guest services.
• Manage room inventories based on forecasts and trends.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

Diploma or NITEC in hospitality/tourism

Tools

OPERA systems

Microsoft Office

Job description

As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organisations.

Within our INSEAD Asia Campus located at the One-North district in Singapore, we have an in-house hotel, Residences. INSEAD’s Residences has 133 rooms and they are mainly catered for short stays for our Executive Education and Executive Degree participants as well as visiting staff and faculty.

We are hiring for a Front Desk Executives (full time and permanent position) to join INSEAD’s Residences to provide quality services to our guests during their stay. The role will involve handling the activities of the Residences Front Office. Responsibilities will include handling guests’ reservations, registration, guest services, maintenance, and settlement of guests’ accounts at the Residence Front Office. In addition, each role will also take on 1 of the following administrative duties:

Administrative & Finance

• Coordinate and execute financial transactions and activities, such as bill payment, invoicing, sales transactions, cashiering, reports etc.
• Assist in the audit process by providing information, supporting documents, invoices, and data as requested
• Process vendor invoices according to internal procurement and payment processes

Guest Services, Housekeeping & Front Desk Operations

• Coordinate with outsourced parties (Housekeeping, Maintenance, Aircon, Landscape, Pest Control, and Security) in ensuring excellent guest services and room standards.
• Conduct preparatory room checks and inspections for expected arrival and occupied rooms to ensure quality standards.
• Ensure all housekeeping SOPs are in place, reviewed, and updated on regularly; and the relevant reports are submitted timely.

Reservations Operations

• Plan room inventories to maximize overall hotel revenue, based on future demand forecasts, current trends, and historical data
• Manage related email inquiries from customers within the response time of 24hours; and prepare the required reports relating to room reservations, etc.
• Maintain the room inventory on Amadeus accordingly to facilitate staff/faculty room booking.

Qualifications

• At least a diploma or NITEC, in hospitality/tourism
• At least 1-3 years experience in hospitality/customer service industry will be preferred
• Proficient in OPERA systems
• Proficient in Microsoft Office
• Good written and spoken English
• A team player with good interpersonal skills
• Positive attitude and Pleasant disposition; Able to go above and beyond to exceed customers expectations
• Able to work shifts, weekends and public holidays

Schedule

This is a 5-day a week roster system and includes the following shift schedules:

• 7am to 4pm
• 11am to 8pm
• 2pm to 11pm