Front Desk cum Admin Officer | Punggol

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service provider in Singapore is seeking a Front Desk cum Admin Officer. The role includes greeting customers, responding to enquiries, and providing administrative support. Candidates should possess a minimum GCE ‘O’ Level, with customer service experience being advantageous. Strong interpersonal and communication skills are required, along with proficiency in Microsoft Office. This position offers Monday to Friday working hours and aims to provide excellent service to the public.

Qualifications

• Minimum GCE ‘O’ Level required.
• Prior experience in customer service support is advantageous.
• Ability to handle customer enquiries tactfully.

Responsibilities

• Maintain presence at front counter to assist customers.
• Greet and register customers; manage the queue.
• Respond to enquiries professionally and efficiently.
• Conduct operational checks and replenish collaterals.
• Provide administrative support including filing and data entry.
• Assist with videoconferencing setup for appointments.
• Teach customers about digital apps and online services.

Skills

Customer service experience

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

GCE ‘O’ Level

Job description

Front Desk cum Admin Officer | Punggol P-SERV PTE LTD • D01 Cecil, Marina, People’s Park, Raffles Place, SG

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assist customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working Hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Deployed to nearest home location!

We regret to inform, only shortlisted candidates shall be contacted.

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