Freight Forwarding Coordinator / Specialist

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a candidate to manage customer service and account management tasks. The role involves coordinating freight shipments and assisting with documentation processes. Responsibilities include building customer relationships, managing expectations, and ensuring accurate billing. A commitment to service quality and compliance with industry regulations is essential. This position offers a vital role in enhancing customer experiences in logistics.

Responsibilities

• Serve as the primary contact for assigned accounts, addressing inquiries and providing timely solutions.
• Build and maintain strong customer relationships to understand and fulfill their logistics requirements.
• Manage customer expectations and work with internal teams to deliver an exceptional service experience.
• Coordinate full-cycle air and sea freight shipments, including booking, space allocation, and transport arrangements.
• Prepare and process import/export documentation, including permits, customs clearance, bills of lading, and airway bills.

Job description

Key Responsibilities

Customer Service & Account Management:

• Serve as the primary contact for assigned accounts, addressing inquiries and providing timely solutions.
• Build and maintain strong customer relationships to understand and fulfill their logistics requirements.
• Manage customer expectations and work with internal teams to deliver an exceptional service experience.
• Collaborate with internal and external stakeholders on corrective and preventive actions to improve service quality.

Freight Coordination & Documentation:

• Coordinate full-cycle air and sea freight shipments, including booking, space allocation, and transport arrangements.
• Liaise with airlines, co-loaders, and shipping lines to secure cargo space and plan shipment schedules.
• Prepare and process import/export documentation, including permits, customs clearance, bills of lading, and airway bills.
• Ensure accurate and timely billing and invoicing for all shipments.

Operational & Administrative Support:

• Assist with cross-departmental projects and process improvement initiatives as required.
• Perform general operational administrative duties such as data entry, filing, and scanning.
• Adhere to company policies, safety regulations, and industry compliance standards.