FOOD SERVICES OPERATIONS MANAGER

TASTY RICE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading food service company in Singapore seeks an Operations Manager to oversee cargo requirements, enhance operational efficiency, and maintain high service quality. Candidates should possess strong communication, negotiation, and analytical skills, with a focus on compliance and customer satisfaction. The role involves managing costs, developing service recovery frameworks, and strategizing service operations. Flexibility in working hours is essential.

Qualifications

• Experience in operational roles, particularly in food and beverage management.
• Ability to work irregular hours as required.
• Experience in developing risk management frameworks.

Responsibilities

• Provide advice on cargo requirements and tank cleaning.
• Analyze operational data for inefficiencies.
• Drive service quality and customer satisfaction.
• Manage compliance with hygiene policies and procedures.
• Oversee cost controlling and food purchasing.
• Develop service recovery frameworks and strategies.

Skills

Good communication skills

Negotiation skills

Problem-solving skills

Analytical skills

Job description

Job Description & Requirements

The Operations Manager provides advice to ships and management on cargo requirements, tank cleaning, stability and stress and to maintain all statutory requirements for the ship in this field. He/She will also be required to analyse operational data to help improve inefficiencies and to predict operational problems. The Operations Manager is a good communicator and has good negotiation skills. He/She has strong problem solving and analytical skills and may be required to work irregular hours.

• Design restaurant concept.
• Develop a risk management framework, policy and process.
• Develop and maintain business continuity strategies, policies and guidelines.
• Develop managers and high potential employees through organisational talent capability review.
• Develop service recovery framework.
• Drive service quality and customer satisfaction.
• Establish and maintain strategic business partner relationships.
• Establish business continuity processes.
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Facilitate innovation process within the organisation.
• Lead managers to develop organisational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Manage revenue and expenditure.
• Oversee cost controlling and food purchasing activities.
• Plan and develop menus for food service establishments.
• Provide leadership during crisis situations.
• Strategise service operations.