Food Services Crew leader

EDESIA FINE FOODS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent food service company in Singapore is looking for a motivated individual to lead their restaurant team. The ideal candidate will foster guest loyalty through exceptional service, ensure a clean and safe environment, and empower junior staff through effective training. Responsibilities include managing reservations, serving guests according to standards, and overseeing closing duties. This role requires strong communication skills and attention to detail, contributing to a dynamic work environment.

Qualifications

• Experience in guest service industry preferred.
• Ability to work in a fast-paced environment and lead by example.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and escort guests to their tables.
• Handle guest reservations efficiently.
• Maintain cleanliness and organization of restaurant.
• Coach and develop junior staff.

Skills

Guest service

Team leadership

Problem-solving

Attention to detail

Communication skills

Job description

Work Place Location

Albert Street (Rocher MRT)

Job Description

With great power comes great responsibilities. In a fast-paced environment, you are to lead by example. Calm in the storm and motivating force for the junior staff.

Establish rapport to build guest loyalty and gather constructive feedback to ensure constant guest service improvement. Maintain a safe and sanitary work environment and ensure only the highest-quality products are served.

Also, to handle daily team member relations and encourage problem-solving by team members through proper training and empowerment.

Responsibilities

• Greet and escort guests/customers to their allocated tables
• Assist in managing/handling guest restaurant reservations
• Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options
• Able to anticipate any unexpected guest needs with prompt and efficient reaction
• Serve guest orders as per restaurant standards
• Record transactions/orders in Point of Sales terminal at the time of order
• Communicate order details to the kitchen staff, in particular VIP, special instructions etc.
• Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable at all times
• Review order dockets to guarantee correct and efficient preparations for orders received to present the accurate final bill to guests and process payment
• To check the accuracy of bills/checks before presenting to customer or processing the payment
• Perform shift closing on the Point of Sales terminal; tally cash and credit card settlements
• Ensure that the whole restaurant is always kept clean, organized and presentable at all times
• Ensure that brand standards and SOP’s are consistently implemented
• Complete closing duties, including restocking items, closing reports, etc.
• Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
• Take an active role in coaching and developing junior staff
• Ad-hoc responsibilities assigned by the Manager