Food & Beverage Service Team Leader (Modern Chinese Restaurant)

PARKROYAL COLLECTION Marina Bay, Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hospitality brand in Singapore seeks a Service Team Leader for a fine-dining Chinese restaurant. This hands-on role involves ensuring exceptional guest experiences, managing service execution, and leading a team. Ideal candidates have 2-3 years in fine dining and strong knowledge of Chinese cuisine. The position offers competitive remuneration and opportunities for skill development in a dynamic environment. Embrace creativity and excellence within an award-winning hotel.

Benefits

13th month AWS and Performance Bonus

Annual Leave from 10 days

Up to 50% Associate Dining Discounts

Career Development Opportunities

Qualifications

• At least 2-3 years in a supervisory or team leader role in a high-end restaurant.
• Experience in a fine-dining Chinese restaurant is beneficial.
• Strong knowledge of Chinese cuisine and teas.

Responsibilities

• Ensure exceptional service and guest satisfaction.
• Monitor dining experience and manage restaurant opening/closing.
• Promote restaurant's offerings and manage inventory.

Skills

Guest service excellence

Problem-solving

Communication skills

Team leadership

Fluency in Mandarin

Tools

Point-of-sale systems

Reservation platforms

Job description

To consistently deliver an exceptional and authentic Chinese dining experience. The Service Team Leader is a hands‑on role, responsible for ensuring seamless service execution, upholding the highest standards of guest satisfaction, and embodying the refined elegance of the Peach Blossoms brand.

Key Responsibilities

• Act as a visible and engaging presence on the restaurant floor, anticipating and fulfilling guest needs.

• Handle guest inquiries, feedback, and complaints with professionalism, empathy, and swift resolution, escalating to the Restaurant Manager when necessary.
• Personally welcome and attend to VIP guests, ensuring their experience is flawless.
• Have an expert knowledge of the menu, including ingredients, cooking techniques, and recommended wine/tea pairings.
• Guide guests through the dining journey, offering insightful recommendations on signature dishes.
• Proficient in all aspects of service, from tea pouring etiquette to tableside preparation.

Operational Efficiency

• Oversee the opening and closing procedures of the restaurant, ensuring all checklists are completed.
• Manage table allocations and the flow of service in coordination with the host team to optimize seating and minimize wait times.
• Monitor the maintenance and presentation of the restaurant, including cleanliness, table settings, and overall ambiance.
• Assist in managing inventory of chinaware, glassware, and linens, reporting any shortages or damages.
• Ensure compliance with all safety, sanitation, and hygiene standards (SG Clean, HACCP).

D. Sales & Profitability

• Actively promote restaurant promotions, signature dishes, and premium beverages to enhance the guest experience and increase revenue.
• Minimize waste and support operational controls to protect the restaurant's profitability.

Key Qualifications & Experience

• Minimum of 2-3 years of experience in a supervisory or team leader role within a high‑end, fast‑paced restaurant environment. Experience in a fine‑dining Chinese restaurant is a significant advantage.
• Proven track record of delivering exceptional guest service in a luxury hotel or premium dining establishment.
• Strong knowledge of Chinese cuisine, teas, and beverage pairings.
• Excellent communication and interpersonal skills, with fluency in English. Proficiency in Mandarin or other Chinese dialects is highly preferred to communicate effectively with guests and team members.
• Possess a service‑oriented mindset with strong problem‑solving and decision‑making abilities.
• Ability to lead by example, motivate a team, and maintain composure under pressure.
• Familiarity with point‑of‑sale (POS) systems and reservation platforms like Tablecheck.

4. What the Role Offers

• The opportunity to work in one of Singapore's most acclaimed Chinese restaurants, located within a stunning, award‑winning hotel.
• A platform to develop leadership skills and build a career with a renowned international hospitality brand (Pan Pacific Hotels Group).
• A dynamic and supportive work environment that values creativity and excellence.
• Competitive remuneration and benefits package typical of a leading 5‑star hotel collection.

Additional Information

• 5‑day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

PARKROYAL COLLECTION Marina Bay, Singapore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We regret that only shortlisted applicants will be notified.