Floor Manager

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading restaurant group in Singapore is seeking a Floor Manager to assist in overseeing operations. The ideal candidate will ensure high levels of guest service and manage staff training and supervision. Key responsibilities include monitoring performance, maintaining service quality, and coordinating events to maximize revenue. This role requires a proactive leader who is detail-oriented and dedicated to creating an engaging guest experience.

Qualifications

• Proven experience in restaurant management.
• Strong leadership skills.
• Excellent communication abilities.

Responsibilities

• Assist the Restaurant Manager in overseeing the outlet.
• Ensure high levels of guest service.
• Train and supervise restaurant staff.

Skills

Guest service

Staff training

Event coordination

Inventory management

Job description

The Floor Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Floor Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.

• Promote restaurant business and continually increase database contacts
• Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
• Ensure and promote compliance with all local liquor, health and sanitation regulations
• Manage and provide direction to all bar employees on the floor during shifts and events
• Hold staff accountable to uphold uniform and grooming standards to the highest level
• Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
• Monitor departments performance with respect to the restaurant budgets
• Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
• Seek out and produce events to generate revenues for the property
• Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
• Consistently monitor quality of service and product delivered on property
• Collaborate on needs of departmental staff scheduling
• Instruct staff in on-going training to uphold service standards
• Coordinate menu sponsorship deals and menu product placement
• Interview employees and provide input on talent selection
• Assess employee performance and provide feedback annually and throughout the year

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, "wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.