Fitness Centre & Spa - Spa Therapist

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading luxury hotel in Singapore is looking for a skilled massage therapist to provide exceptional massage and body treatments to guests. Responsibilities include assessing guest needs, maintaining cleanliness, and promoting spa services. Ideal candidates should be licensed and skilled in various massage techniques, with a strong focus on customer service and safety protocols. Join a team that values inclusivity and professionalism while delivering unparalleled guest experiences.

Qualifications

• Current skills and licensure in massage therapy required as per regional regulations.
• Ability to assess guest needs and inquire about contraindications effectively.
• Strong communication skills for engaging with guests.

Responsibilities

• Provide massage and body treatments to guests.
• Maintain cleanliness of treatment rooms and equipment.
• Handle guest concerns and maintain guest comfort throughout services.

Skills

Massage techniques

Customer service

Attention to detail

Safety procedures

Job description

Position Summary

• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Keep up to date with current techniques and modalities related to their field of work.
• Escort guests to and from treatment rooms.
• Arrange workstation, treatment room, and/or drapes.
• Frequently check with guest to promote comfort, safety and security throughout service.
• Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools.
• Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
• Monitor and stick to time schedule throughout the day.
• Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
• Maintain current skills and licensure in service area as per regional requirements.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.