First-Line IT Support - 1-Year Govt Contract

RecruitFirst; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking IT Helpdesk Support professionals for a one-year contract on a government project. The role involves providing first-level technical support, troubleshooting, and escalation of issues. Candidates should have a diploma in IT or a related field and be comfortable working in secure environments. Rotating shifts and availability on weekends and public holidays are required.

Qualifications

• 1–2 years of experience in IT helpdesk or technical support preferred.
• Ability to work in rotating shifts, weekends, and public holidays.
• Comfortable working in secure (Red Zone) environments.

Responsibilities

• Provide First Call Resolution (FCR) technical support through phone and email channels.
• Perform initial troubleshooting for all reported incidents and escalate unresolved issues.
• Provide timely updates to customers regarding the status of open cases.

Skills

Troubleshooting

Communication

Education

NITEC/Diploma in IT, Computer Science, or related field

Job description

A leading recruitment agency in Singapore is seeking IT Helpdesk Support professionals for a one-year contract on a government project. The role involves providing first-level technical support, troubleshooting, and escalation of issues. Candidates should have a diploma in IT or a related field and be comfortable working in secure environments. Rotating shifts and availability on weekends and public holidays are required.