Financial Insurance Email/Customer Care Call Centre (Claims)

CGP Personnel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Executive to provide excellent support. Responsibilities include managing claims enquiries and ensuring prompt communication with policyholders. The ideal candidate is passionate about customer service and possesses strong communication skills. This position offers a competitive salary, annual leave, medical allowances, and career advancement opportunities.

Benefits

Competitive salary

14 days annual leave

Medical allowance

Completion bonus

Career growth opportunities

Qualifications

• Strong interpersonal and communication skills.
• Relevant experience in customer service preferred.
• Willingness to work overtime when required.

Responsibilities

• Ensure claims enquiries are responded to within expected turnaround time.
• Make calls to policyholders and representatives as needed.
• Take accountability for compliance risks and mitigation steps.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Diploma/degree

Job description

Are you a people person with excellent communication skills? Join our team as a Customer Service Executive and be the voice that makes a difference!

What You’ll Do:

• Ensure claim enquiries and requests received through emails are responded to within the expected turnaround time.
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered.
• Undertake other projects or ad‑hoc assignments/tasks delegated by the Unit Head.
• Take accountability for considering business and regulatory compliance risks and take appropriate steps to mitigate them.
• Maintain awareness of industry trends on regulatory compliance, emerging threats, and appropriate steps to mitigate risks.

What We’re Looking For:

• Passionate about customer service (email or call).
• Diploma/degree holders with relevant experience preferred.
• Strong interpersonal and communication skills.
• Willingness to work overtime when required.

What’s in It for You?

• Competitive salary: $3,500 to $3,800 per month (based on experience).
• 14 days of annual leave.
• Medical allowance.
• Completion bonus of one month’s salary.
• Opportunities for career growth and advancement within the company.

Send your resume to Edward at [e-mail].

Edward Liau Xianke

Cornerstone Global Partners