Financial Counsellor

National Healthcare Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking a Financial Counsellor to provide crucial financial assistance and counseling to patients. In this role, you will assess patients' financial situations, explain available subsidies, and help with financial application processes. Ideal candidates should possess strong communication skills and a background in financial counseling. This position requires both direct patient interaction and support in clinic operations.

Qualifications

• Experience in financial counseling or related fields.
• Strong communication skills to explain complex financial information.
• Ability to assess and analyze patients' financial situations.

Responsibilities

• Perform financial assistance scheme sign-up and counseling.
• Assess patients' financial status and determine wavier percentages.
• Advise on healthcare subsidies and manage external drug claims.
• Assist operations during busy periods and follow up on billing.

Job description

A Financial Counsellor is expected to perform all of the following areas of financial counseling functions:

• Financial Counsellor’s Office
• Financial Assistance scheme sign-up. FC need to:
• Counsel and explain to patients the principles and ruling of Financial Assistance scheme;
• Assess patients’ financial status and eligibility;
• Determine the appropriate wavier percentage to be granted to patient.
• Explain to patients the different healthcare subsidies and schemes such as MedisaveCDMP/Flexi scheme.
• Perform proper manual application if system is down
• Give advice to patients with outstanding bills.
• Prepare the External Drug Claims for submission to Finance department.
• Operations Support
• Assist operations when called upon either by the Operations Executives or Operations Manager.
• Others
• Phone call to patients to follow up on patients’ outstanding bills.
• Advise patients on the installment plan to settle their outstanding bills
• Participate in clinic initiated projects involving financial assessment/assistance with patients