Field Support Engineer

ALPHAWAVE TECHNOLOGY (S) PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading technical support company in Singapore is seeking a passionate Field Support Engineer to join their Car Park Technical Support team. The successful candidate will perform preventative maintenance, resolve technical issues, and assist with project implementations. Candidates should possess a diploma in engineering, have good communication skills, and a valid driving license. Experience in the security field is preferred.

Qualifications

• 1-2 years of working experience in the car park or security field preferred.
• Good command of English.
• Valid Class 2 or 3 Driving License required.

Responsibilities

• Perform preventative maintenance of security and parking equipment.
• Write service reports and maintenance checklists.
• Assist in resolving technical issues with customers and contractors.
• Provide training to teammates and end-users.

Skills

Communication skills

Problem-solving

Teamwork

Education

Diploma or Professional Certificate in Electronics/Electrical/Mechatronics Engineering

Tools

CCTV

Security devices

Network access

Job description

JOB OVERVIEW

We are looking for a Field Support Engineer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform Preventative Maintenance of security and parking equipment, and day-today troubleshooting and corrective maintenance at various car park sites.
· Promptly submit and write Service Reports and Maintenance Checklists after each session to ensure the next team can follow-up on next-steps in a timely manner.
· Assist in resolving technical issues with customers, contractors and vendors.
· Able to provide necessary training to teammates and end-users.
· Assist in project implementation and enhancement work of security and car park systems including installation and commissioning.
· Work closely with the Technical Support and Customer Support team both onsite and remotely.
· Assist with stock management.

QUALIFICATIONS AND REQUIREMENTS

· Candidate must possess at least a Diploma or Professional Certificate in Electronics/Electrical/Mechatronics Engineering or any related field.
· Possess good communication and presentation skills with good command of English.
· At least 1-2 years of working experience in car park or security field preferred.
· Experience dealing with CCTV, network access and other security devices will be advantageous. Able to work well in a team.
· Valid Class 2 or 3 Driving License required.
Willing to work on rotational standby duties