Field Service Technician

CubePay; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A payment technology company in Singapore is seeking a Field Service Technician to provide round-the-clock support for retail merchants using digital payment devices. The role involves on-site assistance, installation, troubleshooting, and ensuring customer satisfaction. Candidates should have an ITE NITEC qualification, a valid driving license, and problem-solving skills. Competitive compensation includes a basic salary, standby allowance, and medical benefits.

Benefits

Medical benefits

On-the-job training

Standby allowance

Qualifications

• Must possess an ITE NITEC vocational qualification or higher.
• Valid Singapore Class 3 driving license required.
• Intermediate knowledge of consumer IT and smart device installation.

Responsibilities

• Provide on-site support and training for new merchants.
• Troubleshoot and solve technical issues at merchant locations.
• Send service reports to ensure quality support.

Skills

Consumer IT knowledge

Hardware installation

Software troubleshooting

System networking

Communication skills

Education

ITE NITEC vocational qualification

Job description

Singapore, Singapore | Posted on 06/15/2024

CubePay has an immediate job opening for "Field Service Technician" in Singapore. This crucial position provides round-the-clock technical support to our valued customers. Our customers are retail merchants in Singapore that depend on our digital payment devices to accept cashless payments. If you like to solve tech-related challenges for customers and be part of a team trusted for its service excellence, here is a unique job opportunity.

About the Job

The Field Service Technician is a vital member of the Technical Support Team, responding to customer requests for on-site attention, from training, installing, upgrading, and solving technical issues and ensuring a high level of merchant satisfaction.

What's in the Job

• Whenever a new merchant signs up to CubePay's digital payment service(s), you are required to help the merchant get started, from training, guiding, installing, setting up, and upgrading payment terminal devices - hardware, device software, and related networks.
• You will be on standby to respond to merchants requesting on-site technical support.
• You will be required to make scheduled visits to merchants to troubleshoot, solve their technical problems, as and when required.
• Finally, you will be required to send your service reports so we can continue to monitor and improve the quality of our customer support.

The Candidate

• You must have at least an ITE NITEC vocational qualification, its equivalent and/or higher.
• Valid Singapore Class 3 driving license.
• Possess beginner to intermediate consumer IT, hardware, software, and system networking knowledge.
• Comfortable in setting up and installing consumer smart devices (such as your smartphones, home networking routers, and WIFI, etc).
• Able to be put on standby duty, including weekends and public holidays.
• An independent problem-solver, pleasant personality, communicates well with customers, and a team player.

Compensation and Benefits

We will offer a competitive compensation package to the right candidate, including a basic salary and standby allowance, medical benefits, on-the-job training, and perks.