Field Service Operations Engineer (ID: 688130)

PERSOL; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in Singapore is looking for a Field Service Operations Engineer to provide day-to-day technical support for Data Center OSS platforms. The successful candidate will manage incident escalation and work closely with cross-functional teams. Ideal applicants should have a Bachelor's degree in computer science or engineering and 3–5 years of experience in a 24/7 support role covering critical Data Center systems. This position requires strong analytical skills and proficiency in OSS platforms.

Qualifications

• 5+ years of experience in relevant fields.
• 3–5 years in 24/7 remote support or Data Center operations.
• Strong understanding of Data Center infrastructure.

Responsibilities

• Deliver Tier I and II support for OSS platforms.
• Participate in a 24/7 rotating on-call schedule.
• Monitor alarms and perform fault isolation.
• Maintain real-time documentation of incidents.
• Collaborate with integrated troubleshooting teams.

Skills

OSS platforms

BMS

EPMS

Data Center operations

Analytical skills

Microsoft OS

Cybersecurity threat analysis

Communication protocols

Education

Bachelor’s degree in computer science or Engineering

Tools

Office Suite

Visio

Job description

Field Service Operations Engineer (ID: 688130)

Operations Support Systems Engineer is responsible for providing day-to-day technical support and triage for Data Center OSS platforms. This role ensures smooth operations of monitoring and control systems, delivering timely troubleshooting and incident escalation for internal stakeholders. The position involves close collaboration with cross-functional teams and adherence to operational standards in a 24/7 mission‑critical environment. This is a shift‑based role.

• Deliver Tier I and Tier II support for OSS platforms managing Data Center infrastructure, including BMS (Building Management Systems), EPMS (Electrical Power Monitoring Systems), and OT (Operational Technology) devices.
• Participate in a 24/7 rotating on‑call schedule to ensure continuous support.
• Provide proactive and reactive assistance to internal teams for system‑related issues.
• Triage incoming tickets and calls, ensuring timely resolution or escalation to Tier III and management.
• Monitor alarms, perform initial fault isolation, and escalate complex issues as needed.
• Collaborate with Service Desk, IT Systems, and Networking teams for integrated troubleshooting.
• Maintain accurate and real‑time documentation of incidents, maintenance activities, and resolutions.
• Continuously update technical knowledge through training and professional development.

Required Qualifications/Skills

• Bachelor’s degree in computer science, Engineering, or equivalent experience (5+ years).
• 3–5 years in a 24/7 remote support or Data Center operations role.
• Strong knowledge of OSS platforms, BMS, EPMS, DCIM, and alarm delivery systems.
• Familiarity with communication protocols: Modbus, BACnet, MQTT, SNMP, Web Services.
• Understanding of Data Center infrastructure and critical MEP systems (Electrical/HVAC).
• Ability to analyze operational issues and propose solutions under limited information.
• Proficiency in Microsoft OS, Office Suite, and Visio.
• Experience with cybersecurity threat analysis for operational systems.
• Ability to interpret engineering drawings and modify BMS graphics.