Field Service Engineer (Telecommunications) #NKC

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Field Application Engineer to provide exceptional technical support and guidance. With a focus on customer support management and pre-sales assistance, candidates should have a degree in Telecommunication or related fields and at least 5 years of experience with GPS devices. The role requires frequent travel within the APAC region and offers an opportunity to drive technical solutions for customers.

Qualifications

• Minimum 5 years of hands-on Field Application work with GPS devices.
• Willingness to travel frequently within the APAC region (30-50% travel).

Responsibilities

• Organize and lead customer support initiatives.
• Provide expert technical assistance during pre-sales.
• Deliver after-sales technical support efficiently.
• Drive customer-specific engineering developments.
• Conduct evaluations of returned materials.

Skills

Customer Support Management

Technical Training

Pre-Sales Assistance

Market Analysis

Education

Degree in Telecommunication, Electronics, Computer Engineering

Job description

Key Responsibilities:

As a Field Application Engineer / Technical Support Engineer, your primary focus will be on delivering exceptional technical support and guidance, including:

• Customer Support Management: Organize and lead customer support initiatives, focusing on swift design-in processes and optimal satisfaction.
• Pre-Sales & Design-In Assistance: Provide expert technical assistance during pre-sales phases and offer comprehensive support throughout the design-in process.
• After-Sales Support: Deliver robust after-sales technical support to resolve customer queries and issues efficiently.
• Customer Engineering Developments: Drive and support customer-specific engineering developments and solutions.
• Returned Material Analysis (RMA): Conduct final evaluations of analyzed returned materials and provide timely feedback to customers and internal teams.
• Marketing Consultation: Liaise with the marketing service for technical insights on customer projects within your support area.
• Bench Testing & RMA Screening: Perform rigorous bench testing and initial RMA screening for issues within your support area.
• Technical Training: Organize and conduct comprehensive technical training sessions for customers and distribution partners.

Additional Responsibilities:

• Market Analysis: Analyze the GPS market landscape and identify new project opportunities.
• Reporting: Prepare and deliver detailed customer support reports.
• Feedback & Bug Reporting: Provide valuable technical market feedback and detailed bug reports to engineering teams.
• Competition Analysis: Conduct periodic technical competition analysis and road tests to stay abreast of market trends.
• Undertake other ad-hoc tasks as assigned by management from time to time.

Requirements:

• Education: MinDegree in Telecommunication, Electronics, Computer Engineering, or a closely related discipline.
• Experience: Minimum of 5 years of hands-on Field Application work specifically with GPS devices.
• Travel: Willingness and ability to travel frequently within the APAC region (estimated 30-50% travel required).

Interested applicants may email resume to [e-mail]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)