Field Service Engineer [ Diesel Generators | After-Sales Support | Installation & Commissioning[...]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking a field service engineer to handle customer complaints and provide technical support. The ideal candidate will have at least 5 years of experience in after-sales support, a diploma in Mechanical or Electrical Engineering, and be willing to travel across the Asia Pacific region. Responsibilities include troubleshooting, training, and installation of diesel generator sets.

Qualifications

• Minimum 5 years of relevant experience in field service or after-sales support.
• Willingness to travel across the Asia Pacific and Southeast Asia region.
• Prior mechanical experience with engines such as MHI, MTU, John Deere, Volvo.

Responsibilities

• Investigate and handle customer complaints and product failures.
• Provide after-sales technical support and on-site service to distributors and end customers.
• Conduct installation, commissioning, and on-site training according to project scope.

Skills

After-sales technical support

Customer service

Training skills

Education

Diploma in Mechanical or Electrical Engineering

Job description

Job Description

Responsibilities:

• Investigate and handle customer complaints and product failures.
• Provide after-sales technical support and on-site service to distributors and end customers.
• Review and assist in processing warranty claims from distributors.
• Provide standby support and 24/7 emergency call for customer support.
• Conduct installation, commissioning, and on-site training according to project scope.
• Ensure diesel generator sets (small to large capacity) are operational and provide timely support.
• Maintain and update technical and training documentation.
• Provide training to distributors and dealers on service and troubleshooting skills.
• Maintain close working relationships with key customers to ensure issues are resolved.
• Assist in factory testing of special projects.
• Investigate root causes of failures and recommend solutions.
• Perform other service, training, or ad-hoc duties as assigned.

Requirements:

• Minimum 5 years of relevant experience in field service or after-sales support.
• Willingness to travel across the Asia Pacific and Southeast Asia region.
• Prior mechanical experience with engines such as MHI, MTU, John Deere, Volvo.
• Diploma in Mechanical or Electrical Engineering.

We are an equal opportunities employer.