Field Service Engineer

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A medical technology company in Singapore is seeking a technical support specialist to perform installations and maintenance of medical devices. Candidates should have a minimum ITE in Engineering or Electronics and 2-3 years of relevant experience, ideally in the medical industry or workplace infrastructure. Responsibilities include customer support, warranty repairs, and ensuring data accuracy. The role emphasizes achieving customer satisfaction and effective communication with sales teams.

Qualifications

• Minimum ITE in Engineering/Electronics or Equivalent required.
• 2-3 years technical experience preferably in after sales support in medical industry.
• Experience with Workplace Infrastructure or related medical systems is beneficial.

Responsibilities

• Perform installation and provide technical training as necessary.
• Conduct warranty and corrective repair visits.
• Support sales and marketing for events and demos.

Skills

Technical support

Customer satisfaction

Data management

Education

ITE in Engineering/Electronics or Equivalent

Job description

Responsibilities

• Performs installation & provides basic technical training when necessary (Mainly Workplace infrastructure, WPI and transport ventilator)
• Performs warranty and corrective repairs / maintenance visits (Mainly Workplace infrastructure, WPI and transport ventilator)
• Perform related upgrades / Technical Service Bulletin from factory instructions to ensure devices are up to date.
• Provides support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
• Escalate quality-related situation, market dynamics and issues from field to the Service management in his country
• Makes efforts to achieve customer satisfaction and appreciation
• Monitor and drive completion of monthly maintenance tasks and paperwork for assigned customers’ accounts.
• Ensure data hygiene and hours tracking / SOPP are timely input.

Requirements

• Minimum ITE in Engineering/Electronics or Equivalent
• 2-3 years of technical experience preferable in after sales support in medical industry, or Workplace Infrastructure related sector. Etc: Pendants & Surgical Lights or Medical gas or Industrial refrigeration system, installation of hospital compressors or related products.

To find out more about this opportunity, please contact Lionel Liew at [e-mail].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693