Field Service Engineer

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A telecommunications company in Singapore is seeking a professional responsible for providing guidance and support to technicians while performing on-site product support. The role involves managing technician levels, ensuring proper training, and may require travel up to 90%. Ideal candidates will have a technical degree or equivalent experience, strong organizational skills, and proficiency in Microsoft Office. The role includes on-site troubleshooting, management of product support, and reporting on department metrics.

Responsibilities

• Provide guidance and support to field on-site and PM technicians.
• Perform on-site product support to assigned customer accounts.
• Manage staffing of the department and ensure training of team members.
• Travel up to 90% depending on account location.
• Conduct on-site troubleshooting of product and manage PM workload.

Skills

Ability to meet objectives

Ability to work independently

Organizational skills

Experience with computers and Microsoft Office

Education

Technical Degree (2 year minimum) or equivalent work experience

Prior work experience interfacing with external customers, preferred

Valid driver's license

Credit card in good standing for expenses related to travel

Job description

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site trouble‑shooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.

Essential Functions

• Capable of managing various levels of technicians
• Direct involvement with staffing of department
• Travel requirements may be up to 90% depending on the location of the account and where the employee resides.
• Product support on-site, via telephone and through field technicians.
• Assist customer with application of equipment.
• Escalates customer related issues to Service Manager and CQA Account Manager.
• Performs trouble‑shooting on-site and corresponds with ZOLL Tech Support staff to document activity
• Performs on‑site PMs.
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
• Assigns PM workload to team
• Provide guidance to employees on the Performance & Development Review (PDR) process.
• Assist and/or Conduct employee's review as required by management
• Potential for deployments to other customers in region at the direction of the manager.
• Able to maintain customer specific information related to service activity.
• Monthly reporting of department metrics for on‑site coverage and PM performance.
• Provide software upgrades as requested.
• Special Projects as assigned.

Skill Requirements

• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

Required/Preferred Education and Experience

• Technical Degree (2 year minimum) or equivalent work experience.
• Prior work experience interfacing with external customers, preferred.
• Valid driver's license
• Credit card in good standing for expenses related to travel