Field Service and Application Engineer

ASTRO PLASMA PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A semiconductor equipment manufacturer in Singapore is seeking a Field Service and Application Engineer to provide on-site servicing and application support. Responsibilities include technical servicing, customer training, troubleshooting, and identifying global distributors. Candidates should have a diploma or degree in Engineering and 2-3 years of related experience, with a strong ability to communicate in English and Mandarin. The role may involve travel and requires a self-motivated individual with an interest in sales.

Qualifications

• Minimum 2 to 3 years of experience in a related industry.
• Self-motivated and able to work independently.
• Willing to travel overseas when required.

Responsibilities

• Perform on-site installation, commissioning, and troubleshooting.
• Provide technical support and guidance to customers.
• Conduct comprehensive training programs for customers on equipment operations.
• Research and identify potential global distributors and agents.

Skills

Technical servicing

Troubleshooting

Customer training

Communication in English and Mandarin

Sales support

Education

Diploma/Degree in Engineering (preferably in physics or chemistry)

Job description

Astro Plasma is a Singapore-incorporated semiconductor equipment manufacturer that provides innovative solutions for wafer lithography processes and IC packaging assembly. We are seeking experienced Field Service Engineers to contribute to our support team.Your primary job description is on-site field servicing and application support. As a young company, we are also identifying candidates with added capability to assist in sales support by assisting manager to identify and develop partnerships with global distributors and agents will be a distinct asset.

For more information of our company, please visit us at www.astro-plasma.com

Field Service and ApplicationEngineer (Semiconductor)

Responsibilities

• Technical Servicing & Support: Perform on-site installation, commissioning and troubleshooting. To conduct factory, buy-off of systems prior to shipment.
• Product Application Support: Provide technical support and guidance to customers on equipment applications.
• Troubleshooting & Repair: Diagnose and resolve technical issues on-site and remotely, utilizing technical documentation, diagnostic tools & collaborate with engineering teams.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to ensure optimal equipment performance.
• Customer Training: Conduct comprehensive training programs for customers on equipment operations, maintenance & troubleshooting procedures.
• Technical Documentation & Reporting: Maintain accurate records of service activities, prepare detailed service reports, and contribute to development of technical documentation.
• Global Distributor/ Agent Identification: Research and identify potential global distributors and agents to expand our market reach, presenting findings and recommendations to Sales Manager.
• Sales Support & (Lead Generation): Identify and qualify potential leads for new equipment sales or upgrades during field service visits.

Requirements

• Diploma/Degree in Engineering (preferably physics or chemistry)
• Minimum 2 to 3 years of related industry.
• Self-motivated and able work independently.
• Able to communicate well in both English and Mandarin (requisite).
• Willingly to travel overseas when required
• Demonstrate interest in sales and business development with willingness to learn and contribute to sales efforts
• Comfortable networking and building relationships with potential customers, distributors and agents at industry events

Please email with the following details to [e-mail]