Field-Driven Junior Customer Success Engineer

Ailytics; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An innovative tech start-up in Singapore is looking for a hands-on Customer Success professional to join their team. This role involves engaging with clients from platform installation to strategy formulation, with a focus on building strong relationships in the B2B SaaS space. The ideal candidate is interested in customer success and project management, possesses a valid Singapore Driving License, and is willing to travel frequently. This position provides an exciting opportunity to create impact in the AI and safety sectors.

Benefits

Opportunity to make an impact

Dynamic start-up environment

Values strong standards and transparency

Qualifications

• Possesses a valid Singapore Driving License and access to a vehicle.
• Interest in Customer Success, Project Management or related client-facing roles in B2B SaaS.
• Understanding of technical concepts in network or system integration preferred.

Responsibilities

• Be part of end-to-end customer journey from installation to strategy formulation.
• Work cross-functionally with business development and engineering teams.
• Track, analyze, and report on key customer success metrics.

Skills

Customer Success

Project Management

Stakeholder communication

Problem-solving

Tools

Jira

Confluence

CRM systems

Job description

An innovative tech start-up in Singapore is looking for a hands-on Customer Success professional to join their team. This role involves engaging with clients from platform installation to strategy formulation, with a focus on building strong relationships in the B2B SaaS space. The ideal candidate is interested in customer success and project management, possesses a valid Singapore Driving License, and is willing to travel frequently. This position provides an exciting opportunity to create impact in the AI and safety sectors.