FCL Operations Lead: Customer Service & Compliance

ECU-WORLDWIDE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A logistics company in Singapore is hiring for a role overseeing FCL operations. The candidate will coordinate daily operations, lead a Customer Service team, and ensure compliance with regulatory standards. Responsibilities include preparing shipping documents, monitoring operational KPIs, and enhancing service quality. Ideal candidates will have a relevant degree, experience in NVOCC or freight forwarding, and excellent communication skills. This position offers an opportunity to drive operational efficiency and strengthen client relationships.

Qualifications

• Degree in a relevant field is required.
• Experience in NVOCC or freight forwarding preferred.
• Knowledge of IMO regulations is necessary.
• Strong communication and interpersonal skills are critical.
• Ability to use computer applications effectively.

Responsibilities

• Oversee daily operations for FCL services.
• Anticipate operational challenges and address them proactively.
• Lead Customer Service team in support delivery.
• Prepare shipping documents in compliance with regulations.
• Monitor KPIs and report to management.
• Manage multi-country RFQs for accurate quotations.
• Enhance operational workflows and service quality.

Skills

Experience in NVOCC or Freight Forwarding

Excellent written and communication skills

Self-motivated attitude

Intermediate computer skills

Education

Relevant degree

Job description

A logistics company in Singapore is hiring for a role overseeing FCL operations. The candidate will coordinate daily operations, lead a Customer Service team, and ensure compliance with regulatory standards. Responsibilities include preparing shipping documents, monitoring operational KPIs, and enhancing service quality. Ideal candidates will have a relevant degree, experience in NVOCC or freight forwarding, and excellent communication skills. This position offers an opportunity to drive operational efficiency and strengthen client relationships.