Family Outreach and Program Coordinator

GLYPH COMMUNITY LIMITED; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A local charity organization in Singapore is seeking a Programme Coordinator to manage beneficiary engagement and oversee teaching responsibilities. This role involves direct interaction with families, conducting enrichment programs, and maintaining administrative records. Candidates should demonstrate strong communication and organizational skills, along with an ability to work effectively with children. This position allows for work-from-home flexibility during the week.

Qualifications

• Strong communication skills to engage with families and children.
• Able to manage multiple tasks and maintain accurate records.
• Experience in teaching or working with children is a plus.

Responsibilities

• Respond to families and manage their engagement through various channels.
• Teach weekend enrichment classes and manage volunteer sessions.
• Ensure proper centre operations and maintain administrative records.

Skills

Communication skills

Organizational skills

Experience with children

Proficiency in Excel

Familiarity with CRM systems

Tools

HubSpot

Canva

PowerPoint

Job description

Company Description

Glyph Community is a Singapore-registered charity dedicated to advancing opportunities for underprivileged children and youth. Through structured weekly programmes based on our IPO framework and five pillars: Sports, Arts, Science & Tech, Life Skills, and Field Trips. We provide holistic development for our beneficiaries. We also offer after-school academic support to bridge learning gaps and ensure every child has access to quality education.

Role Overview

This role supports the full journey of a beneficiary—from first contact to enrolment, engagement, and renewal. The Programme Coordinator ensures families have a smooth, caring experience while helping Glyph grow its reach through direct outreach and ecosystem partnerships. The main KPI is the number of active beneficiaries.

Responsibilities

Daily Tasks

• Respond to new and existing families via WhatsApp Business
• Follow up with prospective beneficiaries through WhatsApp, phone calls, and occasional home visits
• Maintain accurate daily attendance and activity records (Excel)
• Update CRM entries (HubSpot) to reflect family status and engagement notes

Weekly Tasks

• Teach and manage weekend enrichment classes for children
• Conduct volunteer briefings and assign session roles
• Oversee student attendance and collect feedback from families and volunteers
• Manage centre operations: open, clean, and close the centre smoothly
• Update weekly lesson slides (PowerPoint)
• Track volunteer registration and attendance (Giving.sg, Excel)
• Coordinate with social workers, government agencies, schools, and non-profits for beneficiary referrals and outreach partnerships

Monthly Tasks

• Review and update curriculum slides for relevance and clarity
• Design and send out the monthly family schedule and centre announcements (Canva, WhatsApp)
• Ensure all administrative records—attendance, feedback, engagement—are up to date and organised
• Track beneficiary engagement and handle semester renewals to maintain or grow enrolment

This role is ideal for someone who is people-first, clear-thinking, and unafraid to own both the details and the bigger picture. Your success is measured by one thing above all: more children reached; more lives changed.

Application Process

As part of our selection process, all applicants are required to participate in a volunteering session to assess their suitability for engaging with our beneficiaries.

Work Schedule

• Wednesday – Sunday: Work-from-Home
• Saturday - Sunday: Teaching at the centre