Facilities Helpdesk Coordinator

EXCELTEC PROPERTY MANAGEMENT PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A facilities management firm in Singapore is seeking a proactive and customer-focused Facilities Helpdesk Officer/Executive. You will handle helpdesk inquiries, manage reports, organise maintenance, and coordinate vendor works. The role requires O Levels, Higher-NITEC or Diploma in Facilities Management, experience in helpdesk, and strong communication skills. You must be willing to work 8-hour rotating shifts, including weekends and public holidays, to ensure smooth operations and excellent service delivery.

Qualifications

• O Levels, Higher‑NITEC or Diploma in Facilities Management, Business Administration, or related field.
• Experience in helpdesk or facilities management is an advantage.
• Familiarity with CFMS or similar platforms.

Responsibilities

• Acknowledge calls or emails within stipulated time frame.
• Log requests in the CFMS system, capturing details like urgency, type, and priority.
• Prepare daily work order lists for technicians and handymen.

Skills

Strong communication skills

Organisational skills

Problem-solving

Ability to prioritise tasks

Education

O Levels, Higher‑NITEC or Diploma in Facilities Management

Tools

CFMS

Job description

The role involves working on 8 hours rotating shift

About the Role

We are looking for a proactive and customer-focused Facilities Helpdesk Officer/Executive to join our team. In this role, you will be the first point of contact for workplace requests, ensuring smooth operations and excellent service delivery. If you enjoy problem-solving, coordinating tasks, and working in a fast-paced environment, this position is for you.

What You’ll Do

Handle Helpdesk Enquiries:

• Acknowledge calls or emails within stipulated time frame.
• Log requests in the CFMS system, capturing details like urgency, type, and priority.
• Create work orders and assign tasks to the right team.
• Keep requesters updated on progress and confirm completion.

Manage Reports:

• Review daily CFMS reports for accuracy and exceptions.
• Track backlog or aged tickets and elevate where needed.
• Prepare monthly reports for client presentations, including SLA performance and trends.

Organise Maintenance:

• Prepare daily work order lists for technicians and handymen.
• Prioritise tasks based on urgency and deadlines.

Coordinate Vendor Works:

• Prepare quotes and purchase orders for reactive works.
• Collect service reports and train vendors on billing procedures.

Deliver Great Customer Service:

• Understand client needs and clarify details for smooth execution.
• Respond promptly to enquiries and communicate timelines clearly.
• Maintain organised records of work orders and proposals.

Assist with Quotations:

• Support the Facilities Coordinator in drafting R&M quotations.

What We’re Looking For

• O Levels, Higher‑NITEC or Diploma in Facilities Management, Business Administration, or related field.
• Experience in helpdesk or facilities management is an advantage.
• Familiarity with CFMS or similar platforms.
• Strong communication and organisational skills.
• Ability to work independently and prioritise tasks effectively.
• Willingness to work 8‑hour rotating shifts (including weekends and public holidays).