Export Customer Service & Sales Coordinator

PDS INTERNATIONAL PTE LTD; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A global logistics firm in Singapore is looking for an Export Customer Service & Sales Coordinator to manage export orders and provide excellent service to international customers. The ideal candidate should have at least 2 years of experience, strong knowledge of Incoterms, and be skilled in export documentation. This role offers a competitive remuneration package and opportunities for career growth in a fast-paced environment.

Benefits

Dynamic international business environment

Collaborative work culture

Career growth opportunities

Competitive remuneration package

Qualifications

• Minimum 2 years of experience in export coordination or international customer service.
• Strong knowledge of export Incoterms (FOB, CIF, EXW, DAP, DDP, etc.).
• Hands-on experience preparing export shipping documentation.
• Good understanding of global trade requirements and export compliance.

Responsibilities

• Manage export customer orders from enquiry to shipment and invoicing.
• Provide prompt and professional customer service to overseas customers.
• Prepare, verify, and manage all export shipping documents.
• Ensure compliance with Incoterms and customs regulations.
• Liaise with internal teams and freight forwarders for delivery.
• Track shipments and resolve logistics issues.
• Support the sales team with documentation and customer communication.

Skills

Export operations

Incoterms

International shipping documentation

Customer service

MS Office proficiency

ERP systems knowledge

Organizational skills

Attention to detail

Tools

Business Central

Job description

📣 We Are Hiring: Export Customer Service & Sales Coordinator

Location: Singapore
Employment Type: Full-Time

We are seeking a dedicated and detail-oriented Export Customer Service & Sales Coordinator to join our growing team. This role is ideal for individuals with solid experience in export operations, Incoterms, and international shipping documentation, who are confident working in a fast-paced and customer-focused environment.

✨ Key Responsibilities

• Manage export customer orders from enquiry, quotation, order processing, to shipment and invoicing
• Provide prompt and professional customer service to overseas customers and partners
• Prepare, verify, and manage all export shipping documents (e.g., commercial invoice, packing list, COO, BL/AWB, certificate of analysis, etc.)
• Ensure full compliance with Incoterms, customs requirements, and destination country regulations
• Liaise with internal teams, freight forwarders, warehouses, and customers to ensure smooth and timely delivery
• Track shipments, monitor dispatch schedules, and proactively resolve delays or logistics issues
• Support the sales team with documentation, order follow-ups, and customer communication

🎯 Requirements

• Minimum 2 years of experience in export coordination or international customer service
• Strong knowledge of export Incoterms (FOB, CIF, EXW, DAP, DDP, etc.)
• Hands‑on experience preparing export shipping documentation
• Good understanding of global trade requirements and export compliance
• Proficient in MS Office; experience with ERP systems (e.g., Business Central) is an advantage
• Excellent communication, organisational skills, and attention to detail
• Ability to work independently and manage time‑sensitive tasks effectively

🌍 Why Join Us?

• Opportunity to work in a dynamic international business environment
• Collaborative and supportive work culture
• Career growth and professional development opportunities
• Competitive remuneration package