Experience Strategy and Design Lead

IBM Computing; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading tech firm in Singapore seeks an experienced Experience Design Consultant to drive exceptional AI user experiences. The role involves generating insights from research, developing business value perspectives for AI, and collaborating with senior executives. The ideal candidate has over 10 years in Customer/Employee Experience Strategy with proficiency in human-centered design. An impactful opportunity to lead transformations in AI experiences across various domains is offered, with a commitment to diversity and equal opportunity.

Qualifications

• At least 10 years of hands-on experience in Customer/Employee Experience Strategy.
• Proficient in human-centered design methodologies like Design Thinking.
• Strong interpersonal communication skills.

Responsibilities

• Generate actionable insights from market research.
• Develop persuasive POVs on the business value of AI.
• Open doors through IBM’s Client Zero transformation journey.
• Co-create early-stage pursuits with the Geo team.

Skills

Customer/Employee Experience Strategy

Human-centered design methodologies

Research and data analysis

Experience design (UI/UX)

Change management

Modern AI tools

Tools

IBM Consulting Advantage

Watsonx

Figma

Adobe

Job description

Introduction

Our mission:

Our clients rely on IBM experts, methods, and assets to rapidly create and manage human-centric, digital experiences powered by AI while adopting new ways of working.

Strategy and visioning

We identify untapped markets, customer needs and business opportunities through research and advisory services and then design and develop differentiated AI experiences and minimum viable products (MVPs) for testing and iteration.

Design and development

We utilize modern AI tools and methods to design end-to-end experiences for employees and customers that orchestrate new products and services.

Management and adoption

We continually monitor, analyze and optimize the user experience and content and help clients change their ways of working and adopt an AI mindset within their organization.

Your role and responsibilities

IBM’s Experience Strategy & Design global offering organization seeks an accomplished Experience Design Consultant to help clients identify envision and execute AI experiences that drive exceptional user experiences and business outcomes. Based in Singapore and reporting to a local Partner, this pivotal role is a key member of a 4-person, regional squad focused on driving pipeline and sales of AI experience transformations similar to IBM’s own "client zero" transformation journey. The ideal candidate must possess exceptional analytical abilities, strategic acumen, and service design skills to navigate the complex and evolving technology landscape and recommend AI-driven, human-centered experiences to c-suite level clients across all domains including HR, Operations, IT, Marketing and more.

Responsibilities

• Generating actionable insights that can be turned into impactful experiences derived from market research and analysis
• Developing persuasive POVs on the business value of AI and importance of exceptional user experiences — particularly those targeting high-level executives like CEOs and COOs.
• Pioneer ways to design with AI as well as design for AI experiences
• Open doors through IBM’s Client Zero transformation journey to demonstrate proven success and drive client AI transformations
• Support early-stage opportunities by shaping deals, crafting transformation narratives, and building pipeline
• Co‑create early‑stage pursuits with the Geo team to articulate the transformation vision and Client Zero story.
• Supplement markets/geos with key strategic skills or delivery leadership for first‑of‑a‑kind programs
• Support cross‑offering integration and thought leadership across the Strategy & Transformation service line.
• Feed learnings and outcomes from engagements to the Offering Team for codification and GTM alignment.

Typical Deliverables

• Comprehensive executive POVs about the business value of AI Experience Design
• A Value Hypothesis, Use Case Portfolio, Experience Blueprint and MVP experience via our AI innovation framework.
• User interfaces for AI experiences including design systems, prompt guidelines, user journeys, and experience roadmaps leveraging our Experience Equation Framework, Carbon for AI, and IBM/3rd party technologies including Watsonx, Figma and Adobe.
• Change management and AI adoption guidance using our AIXP Value Measurement Framework and DesignOps playbooks

Required technical and professional expertise

Required experience and skills

• At least 10 years of hands‑on exposure in Customer/Employee Experience Strategy and Design roles with proficiency in human‑centered design methodologies like Design Thinking.
• Demonstrable command of essential skill sets including research, data analysis, experience design (UI/UX), change management and use of modern AI tools for driving productivity in the design process.
• Strong, interpersonal communication skills enabling seamless coordination amidst a large, global organization with diverse objectives yet bound together via a shared mission.
• Ability to travel domestically and internationally assuming requisite safety measures.
• Proficient in IBM Consulting Advantage and other 3rd party AI tools to continuously find ways to increase productivity

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.