Executive, MGA Player Development

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading resort in Singapore is seeking a service-oriented individual to drive visitation and manage customer inquiries. Responsibilities include assisting in daily operations, maintaining product knowledge, and working collaboratively with various departments. Candidates should have a degree or diploma in a related field and be comfortable with rotating shifts. This role offers opportunities to enhance the guest experience through high standards of service.

Qualifications

• Minimum 21 years of age per regulatory requirement.
• Proficient in Microsoft Office applications.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Drive visitation to the resort through excellent customer service.
• Assist supervisor in daily operations and special events.
• Stay updated on product knowledge and inform guests.
• Collaborate with other departments to fulfill guest requests.
• Support cross-functional projects and administrative tasks.

Skills

Customer service

Team collaboration

Microsoft Office proficiency

Education

Degree / Diploma in Business or related field

Job description

Job Responsibilities

• Drive visitation to our resort and membership sign-ups through delivering excellent customer service standards

• Assist supervisor in daily operations and during festive or adhoc events

• Be equipped with the latest product knowledge on all in–house programs, products and services and keep guests updated on the latest changes and development

• Collaborate with team members from other departments such as Reservations, Transport and F&B to ensure that guests’ requests are handled timely and appropriately

• Support cross-functional projects including administrative support and liaising with other business units where needed

Job Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age

• Degree / Diploma in Business or related field with proficiency in Microsoft Office applications

• Willing to work rotating shifts, including weekends and public holidays