Executive IT Support

INGRAM MICRO ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology solutions provider in Singapore seeks a seasoned individual contributor for technical support to the executive leadership team. Responsibilities include monitoring and troubleshooting IT solutions, assisting with network and server issues, and ensuring meeting rooms' readiness. Candidates should demonstrate technical expertise, problem-solving skills, and the capability to work independently. This role offers opportunities to collaborate on IT projects and support facilities across APAC.

Qualifications

• Experience with IT solutions support in an executive environment.
• Knowledge of network security and deployment.
• Ability to independently resolve technical issues.

Responsibilities

• Provide technical support to executive leadership team.
• Monitor and troubleshoot IT solutions in office and remotely.
• Assist with UAT testing post-implementation.

Skills

Technical support for executive leadership

Network and server troubleshooting

Microsoft Product Suite

Analytical problem solving

Strong communication skills

Ability to lift 50 lbs

Job description

Responsibilities

• Seasoned individual contributor working as a technical support to executive leadership team
• Responsible for monitoring, troubleshooting, and maintenance of all IT solutions at supported Office, facility, and remote executive leadership members.
• Experience with network and server equipment, knowledge of network security, and assist with server and network deployment experience.
• Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues
• Analyze computer issues and quickly develop the best course of action.
• Knowledge of Microsoft Product Suite and various productivity software
• Assist onsite and remotely to support other facilities and associates within APAC.
• Works under limited supervision for routine situations.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explain practices, procedures, and policies to reach agreements with others outside of the job area.
• Provides technical support and collaborates with various IT functions to complete IT projects
• Assist with UAT testing and troubleshooting post change implementation
• Ensure the Board room and Conference meeting rooms are always ready for our executive leadership team to use.
• Proficient in the various competencies relevant to their job.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Ability to lift a minimum of 50 lbs.
• Works independently within established procedures associated with the specific job function, normally receives little instruction on daily work.
• Determines methods and procedures for new assignments