Executive & IT Support

Yamaha Music (Asia) Private Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore seeks a skilled IT Support professional to provide end-user support and maintain IT infrastructure including desktop systems, network devices, and servers. The candidate will be responsible for coordinating with external vendors, managing WAN connectivity, and ensuring compliance with IT security policies. Strong knowledge in Windows OS, Microsoft 365, and Active Directory is required. Join our team to ensure stable and secure IT operations.

Qualifications

• Diploma/Degree in IT, Computer Science, or related field.
• 2–5 years in IT/Desktop Support or IT Operations.
• Active Directory administration.

Responsibilities

• Provide end-user IT support for desktops, laptops, and mobile devices.
• Install, configure, and troubleshoot operating systems and applications.
• Ensure compliance with IT security policies and organizational standards.

Skills

Strong Windows OS knowledge

Microsoft 365 proficiency

Communication skills

Troubleshooting skills

Documentation skills

Networking basics knowledge

Team player

Education

Diploma/Degree in IT or Computer Science

Tools

NAS systems (e.g., Synology)

Remote support tools (e.g., TeamViewer)

Job description

Overview

We are seeking a skilled and dedicated IT Support to join our team. The ideal candidate will be responsible for providing end-user support and maintaining IT infrastructure, including desktop systems, network devices, and servers. The role involves coordination with external vendors and support for WAN connectivity, Routers, Firewalls, Active Directory, and NAS systems to ensure stable and secure IT operations.

Key Areas of Responsibilities

1. Provide end-user IT support for desktops, laptops, mobile devices, printers, and peripherals.

2. Install, configure, maintain, and troubleshoot operating systems and business applications.

3. Support endpoint security tools, antivirus software, system updates, and patch management.

4. Troubleshoot and maintain LAN, WAN, Wi‑Fi, and VPN connectivity.

5. Configure, manage, and monitor routers, switches, access points, and firewalls.

6. Identify and resolve network performance and connectivity issues.

7. Administer Active Directory including user accounts, group policies, permissions, and access control.

8. Manage NAS systems, file storage, backups, and access rights.

9. Perform routine system monitoring, maintenance, and basic recovery tasks.

10. Coordinate with external vendors and service providers for hardware and software support.

11. Identify and escalat complex technical issues to internal teams or external vendors, ensuring timely follow‑up and resolution.

12. Ensure issues are resolved within agreed service levels.

13. Support employee onboarding and offboarding processes, including device setup and access provisioning.

14. Maintain IT asset inventory, licenses, and equipment lifecycle records.

15. Create, update, and maintain IT documentation and standard operating procedures.

16. Ensure compliance with IT security policies and organizational standards.

17. Monitor systems for security threats, vulnerabilities, and unauthorized access.

18. Assist with security audits, best practices implementation, and user awareness initiatives.

Requirements

1. Diploma/Degree in IT, Computer Science, or related field.

2. 2–5 years in IT/Desktop Support or IT Operations.

3. Strong Windows OS, Microsoft 365, and desktop environment knowledge.

4. Networking basics: LAN/WAN, TCP/IP, DNS, DHCP; routers, firewalls, and basic network security.

5. Active Directory administration.

6. Experience with NAS systems (e.g., Synology) and remote support tools (e.g., TeamViewer).

7. Good communication, troubleshooting, and documentation skills.

8. Able to work independently and as a team player.