Executive Customer Service

MARKONO PRINT MEDIA PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and printing company in Singapore is seeking an Executive, Customer Service to manage day-to-day operations for customer accounts. Responsibilities include coordinating logistics, inventory management, and ensuring timely responses to customer queries. The ideal candidate will have a Diploma in Supply Chain Management and relevant experience, demonstrating strong analytical and problem-solving skills. This role offers an opportunity to thrive in a diverse and inclusive workplace.

Qualifications

• Minimum 1 year of experience in Warehousing, Logistics, or Supply Chain Operations.
• Experience with invoicing and logistics processes.
• Detail-oriented and proactive in a fast-paced environment.

Responsibilities

• Handle operations for assigned customer accounts and respond to queries.
• Coordinate storage and issuance of customer-supplied materials.
• Manage a small team/warehouse staff for account operations.
• Monitor transportation claims and logistics documentation.
• Prepare and process invoices and reports accurately.

Skills

Inventory control

Customer service

Problem-solving

Analytical skills

Proficiency in Microsoft Office

Education

Diploma in Supply Chain Management

Job description

Executive, Customer Service

Responsibilities

• Handle day-to-day operations for assigned customer accounts, ensuring smooth order fulfilment and timely response to customers’ queries
• Coordinate receipt, proper storage, and issuance of customer-supplied materials and finished goods
• Maintain accurate inventory records and monitor stock levels to prevent shortages or excess
• Manage and coordinate a small team or warehouse staff assigned to support account operations, ensuring adherence to SOPs and daily task completion
• Monitor and support the processing of transportation claims, shipments, and logistics documentation
• Prepare, verify, and process invoices and reports related to assigned accounts, ensuring accuracy and timely submission to clients
• Participate in annual stock take audits and ad hoc inventory checks to ensure compliance with internal and client standards
• Support process improvement initiatives to enhance operational efficiency, team performance, and customer satisfaction
• Perform any other operational tasks assigned by immediate superior to support account management

Requirements

• Diploma in Supply Chain Management, or at least 1 year of relevant experience in Warehousing, Logistics, and Supply Chain Operations, with exposure to operational processes and team coordination.
• Experience in inventory control, invoicing, billing, logistics process and customer service
• Detail-oriented, proactive, and able to work independently in a fast-paced environment
• Strong analytical, problem solving and critical thinking skills
• Proficiency in all Microsoft Office application

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive!