Executive / Coordinator (Volunteer Management)

Hope Initiative Alliance; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A non-profit organization in Singapore seeks an Executive / Coordinator for Volunteer Management. This role supports the coordination and governance of volunteers across various programmes, ensuring they are well supported and engaged. Responsibilities include recruitment, onboarding, record management, and maintaining compliance with guidelines. Ideal candidates will have a diploma or degree in a relevant field, alongside strong organizational and people skills. Join us to make a meaningful impact in our community!

Qualifications

• Experience in volunteer coordination or community work is preferred.
• Comfortable engaging with volunteers from diverse backgrounds.

Responsibilities

• Support volunteer recruitment, onboarding, and orientation.
• Assist in volunteer screening and incident or grievance follow-up.
• Coordinate volunteer deployment for programmes, events, and outreach activities.
• Maintain accurate volunteer records, databases, and attendance tracking.
• Support volunteer engagement, recognition, and retention efforts.

Skills

Organisational skills

People skills

Volunteer coordination

Education

Diploma or degree in community development, human resources, or related field

Job description

Department: Volunteer Management / Engagement

Reports to: Head of Administration & Liaison, President’s Office

Role Overview

The Executive / Coordinator (Volunteer Management) supports the effective coordination, engagement, and governance of volunteers across Hope Initiative Alliance’s programmes and initiatives. This role ensures that volunteers are well supported, appropriately deployed, and meaningfully engaged, in accordance with HIA’s Volunteer Management Manual and sector best practices.

The role contributes to a positive and safe volunteering experience by supporting recruitment, onboarding, deployment, record management, and engagement processes, while also assisting with compliance, reporting, and risk management related to volunteer involvement. With volunteers being a key resource of Hope Initiative Alliance in delivering impact to beneficiaries, this role plays a meaningful part in supporting and enabling the work that directly serves the communities we work with.

Key Responsibilities

• Support volunteer recruitment, onboarding, and orientation
• Assist in volunteer screening and incident or grievance follow-up
• Coordinate volunteer deployment for programmes, events, and outreach activities
• Maintain accurate volunteer records, databases, and attendance tracking, while adhering to PDPA and data protection requirements
• Communicate regularly with volunteers and volunteer groups
• Support volunteer engagement, recognition, and retention efforts
• Assist with training sessions and briefings
• Support compliance and safety requirements related to volunteer activities, including HIA’s Volunteer Management Manual, NCSS guidelines, and internal policies
• Support reporting, documentation, and audit readiness related to volunteer management

Requirements

• Diploma or degree in community development, human resources, or related field
• Interest or experience in volunteer coordination or community work
• Strong organisational and people skills
• Comfortable engaging with volunteers from diverse backgrounds