Executive / Assistant Executive/ Senior Executive

TAN INSURANCE BROKERS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A well-established insurance brokerage firm in Singapore is seeking a dynamic Senior Executive to handle claims, respond to client queries, and collaborate with team members. The role requires understanding claims procedures and managing client expectations. Candidates will receive training if necessary. Competitive salary between $2,000 and $5,000 offered.

Qualifications

• Ability to draft simple claims-related communications.
• Ability to manage and handle clients' expectations.
• Full understanding of various claims procedures.

Responsibilities

• Work as a team and assist colleagues.
• Respond to client queries promptly.
• Maintain accurate claim registrations.
• Follow up on outstanding issues.
• Assist with claim-related administration.

Skills

Drafting claims-related emails

Managing client expectations

Understanding claims procedures

Education

BCP, PGI, ComGI, and HI

Job description

About Us:

We are a long- and well-established insurance brokerage firm based in Singapore, dedicated to providing tailored insurance solutions across a broad range of industries. Our commitment to excellence and client-centric approach has earned us a reputation as a trusted partner in the insurance sector. As a result of growth, we have a position available and are seeking a dynamic and motivated individual to join our team.

Position: Senior Executive

Location: Singapore

Employment Type: Full-time

Salary: $2,000 to $5,000

Job Overview

The candidate is expected to handle all claim matters which including but not limited to answering claims queries, review and submission of claims documents, monitor/ review of pending claims/ queries and other duties as assigned by the supervisor. Training will be provided for candidate who has no related claims experience.

Responsibilities & Duties

• Teamwork – working as a team and assisting claim colleagues during their absence
• Respond to clients’ queries as soon as possible
• Keep track of deadlines which had been undertaken by you
• Maintain full and accurate claim registration for the claims handled by you
• Follow up on your outstanding issues/ emails promptly
• Monthly review of own outstanding claims and seek instructions/ advices from senior/ supervisor
• Flag up issues/ problems before complaints
• Assist in claim related administration works including managing claims inbox

Specific Skills

• Able to draft simple claims related emails and letters to respective parties
• Able to manage and handle clients’ expectations pertaining claim matters
• Full understanding of claims procedures and processes for all classes of insurance policies
• To obtain BCP, PGI, ComGI, and HI