Executive (Administration) | Food manufacturing | Sembawang | 5 day work

NTUC Foodfare Co-operative Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food service provider in Singapore is seeking a detail-oriented professional to manage order fulfillment and customer inquiries. You will coordinate communication between logistics and production, resolve discrepancies, and maintain master data in SAP. The ideal candidate possesses strong organizational skills, problem-solving abilities, and experience with Google suite and SAP tools. This role offers a dynamic work environment with opportunities for growth.

Responsibilities

• Manage sales orders and delivery orders daily.
• Act as primary contact for customer inquiries and complaints.
• Liaise with logistics and warehouse teams to resolve issues.
• Assist with monthly production forecast and inventory reconciliation.
• Maintain master data for customer and materials in SAP.

Skills

Attention to detail

Problem-solving

Adaptable and proactive

Strong organisation and time management

Discipline and positive attitude

Good communication and interpersonal skills

Experience with Google suite tools

Experience with SAP S/4 HANA

Tools

SAP S/4 HANA

Google Suite

Job description

Responsibilities

• Order Management & Fulfillment Coordination: Creation and processing of sales orders and delivery orders daily; keying in sales report daily; ensure returned delivery orders are endorsed and scan to finance for billing; generating of packing list for production team.
• Proactive Customer Communication & Support: Act as the primary point of contact for customer inquiries, feedback, and complaints, striving for first-contact resolution; proactively communicate order status updates, potential delays, or fulfillment challenges to customers; resolve delivery discrepancies (e.g., shortages, wrong items, basket collection issues) in a timely and customer-centric manner; provide product or service information to both internal and external customers; inform customers promptly for unfulfillment items and offering alternative solutions (e.g., substitute items, rescheduled delivery).
• Production and Logistics Liaison: Liaise directly with logistics and warehouse teams to resolve missed items or delivery exceptions; coordinate with logistics for specific delivery timing requests to meet customer expectations; communicate unfulfillment issues to the production team and track resolution; inputting of delivery routes for 3PL planning daily; generating of picking list for drivers daily; creation and maintaining of BOM in SAP; keying in of month end inventory counting, and assist with reconciliation; executing SAP transactions (purchase requisitions, goods issue, goods receive, production checklist).
• Forecast & Demand: Monthly production forecast according to menu or demand; assist with inventory reconciliation and contribute to month-end reporting related to stock levels affecting fulfillment; execute essential SAP transactions on time (e.g., purchase requisitions for fulfillment materials, goods issue, goods receipt) to ensure smooth operations.
• SAP (Master Data): Filling up of master data template for customer creation; creation and extension of materials; updating of transfer pricing; maintaining of selling price for external customers.

Job Requirements

• Attention to detail
• Problem-solving
• Adaptable and proactive
• Strong organisation and time management skills with the ability to multitask and prioritise effectively
• Discipline and a positive attitude
• Good communication and interpersonal skills
• Experience with google suite tools and SAP S/4 HANA will be added advantage