Exec, Digital Content & Process Mgmt

Singapore Telecommunications Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in Singapore is looking for a Digital Operations Executive to ensure accurate configurations across digital platforms. Responsibilities include configuration management, supporting product releases, and resolving operational issues in collaboration with cross-functional teams. Ideal candidates will have a diploma in IT and 1–3 years of experience in digital operations. Strong attention to detail and effective communication skills are essential. The role may involve occasional weekend deployments. Competitive package offered.

Qualifications

• 1–3 years of experience in digital operations or configuration management preferred.
• Experience with CMS or configuration platforms is advantageous.
• Ability to operate in a fast-paced environment with tight release timelines.

Responsibilities

• Execute and maintain configurations across digital platforms.
• Support business-critical releases and deployments.
• Assist in diagnosing and resolving configuration-related issues.

Skills

Digital operations

Configuration management

E-commerce operations

Attention to detail

Effective communication

Education

Diploma or Degree in Information Technology

Tools

Adobe Experience Manager

Job description

Looking for an opportunity to elevate your career? Our internal mobility program is just what you need!

In Singtel Group, we strongly believe that our employees are our most valuable assets and are committed to creating a culture that supports your professional growth. By exploring new job opportunities within the company, you can expand your skill sets, gain exposure to different areas of the business, and build a diverse and fulfilling career.

If you are keen to explore this position or would like to refer a friend, please apply with an updated resume attached. Should you have any questions or concerns, please do not hesitate to reach out to the Talent Acquisition Manager in charge.

Be a Part of Something BIG!

The Digital Operations Executive is responsible for executing and maintaining accurate, timely, and compliant configurations across Singtel’s digital platforms. This role ensures operational integrity by supporting the setup, validation, and deployment of offers, campaigns, product journeys, and platform configurations. The position works closely with cross-functional teams including Product, Marketing, QA, IT Delivery and Offshore Operations (MCC) to ensure smooth digital experiences across web and mobile channels.

Make an Impact by

Configuration management

• Perform configuration updates across digital platforms such as Singtel.com, My Singtel App, GOMO, Heya and eShop buyflow systems.
• Set up and maintain product, pricing, promotion, display logic, and customer journey configurations based on business requirements.
• Ensure configuration accuracy, consistency, and compliance with UX standards, brand guidelines, regulatory obligations, and internal governance.
• Maintain documentation, change logs, and audit records for all configurations.

Operational execution & release support

• Support business-critical releases, promotions and deployments by validating configurations prior to and after launch.
• Perform pre- and post-deployment sanity checks to ensure error‑free experiences across digital touchpoints.
• Participate in scheduled weekend or midnight deployment windows, with compensatory leave provided.
• Assist in preparing configuration readiness checklists and validating end‑to‑end flows during UAT and production rollout.

Incident & Problem Support

• Assist in diagnosing and resolving configuration‑related issues and incidents in collaboration with onshore WebOps, IT, QA and Production Support teams.
• Perform quick‑turnaround fixes or temporary mitigation actions to restore customer journeys when required.
• Support the investigation of order fallouts, pricing discrepancies, and platform mismatches.

Cross‑Functional Collaboration

• Work closely with Product Owners, Marketing, QA, IT Delivery and offshore MCC teams to ensure alignment on requirements, timelines, and operational deliverables.
• Support QA with configuration insights, test data and validation steps for UAT and post‑launch verification.
• Coordinate with offshore teams when conducting shared configuration tasks or operational transitions.

Continuous Improvement & Governance

• Identify opportunities to streamline configuration processes and contribute to SOP improvements.
• Support automation or standardization initiatives to enhance accuracy and reduce manual effort.
• Ensure adherence to compliance, audit, and InfoSec requirements across all configuration activities.

Skills for Success

• Diploma or Degree in Information Technology, Digital Media, Information Systems, Business or a related field.
• 1–3 years of experience in digital operations, configuration management, content management, or e‑commerce operations preferred.
• Experience with CMS or configuration platforms (e.g., Adobe Experience Manager, product catalog/config tools) is advantageous.
• Strong attention to detail with excellent accuracy in executing operational tasks.
• Good understanding of digital journeys, display logic, content lifecycle or UX considerations.
• Proficient in documentation, versioning and maintaining configuration records.
• Effective communication and collaboration skills across cross‑functional teams.
• Ability to operate in a fast‑paced environment with tight release timelines.
• Willing to support occasional weekend morning or midnight deployments (with time‑off in lieu).

Hiring Manager:Lake Aik Saw

Talent Acquisition Manager: Claire Yeo