(Entry Level) Temp Admin (handle email/phone call)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a customer service representative to manage phone and email enquiries. You will ensure customer satisfaction by providing prompt and accurate responses while maintaining comprehensive records in the CRM system. Candidates should hold at least 'A' Levels or a Diploma and possess strong interpersonal and communication skills. This is a full-time, 6-month contract position with a completion bonus offered.

Benefits

Completion bonus of 0.5 months

Qualifications

• Strong interpersonal and communication skills are necessary for this customer service role.

Responsibilities

• Attend to enquiries from customers via phone and email.
• Update customer information in the CRM system.
• Ensure timely follow-up on service requests.
• Prepare accurate documentation for service requests.

Skills

Good interpersonal skills

Effective communication

Education

Min 'A' Levels or Diploma

Job description

• Location: near to MRT Eunos
• Working Hours: Mon to Fri, 9am to 6pm
• Contract Duration: 6 Months
• Completion Bonus : 0.5 Months
  

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Min ’A’ Levels or Diploma holder
• Good interpersonal and communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)