Enrollment & Customer Care Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a customer service representative to assist clients with queries and manage registrations. Candidates should possess a minimum GCE ‘O’ Level, be able to work weekends, and have basic Microsoft Office skills. This position involves responding professionally to enquiries, promoting courses, and supporting families through the enrollment process. The role aims to achieve sales targets while ensuring high service standards.

Qualifications

• Required to have minimum GCE ‘O’ Level or higher.
• Able to commit to working on weekends.
• Basic knowledge of Microsoft Office is expected.

Responsibilities

• Assist customers with queries and concerns.
• Handle administrative tasks related to registrations.
• Provide accurate course information and advice to parents.
• Respond to enquiries through various channels professionally.
• Follow up with prospective families through the enrollment process.
• Promote new courses and maintain knowledge of offerings.
• Work towards company sales targets.
• Support daily operations and maintain service standards.

Skills

Customer service skills

Communication skills

Time management

Education

Minimum GCE ‘O’ Level or higher

Tools

Microsoft Office

Job description

A leading recruitment agency in Singapore is seeking a customer service representative to assist clients with queries and manage registrations. Candidates should possess a minimum GCE ‘O’ Level, be able to work weekends, and have basic Microsoft Office skills. This position involves responding professionally to enquiries, promoting courses, and supporting families through the enrollment process. The role aims to achieve sales targets while ensuring high service standards.