Engineering Officer

Singtel Group; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading telecommunications company in Singapore is looking for a DC Operations Manager to oversee centralized network operations. The role involves responding to incidents, managing data center facilities, and ensuring all systems are functioning optimally. Candidates should have a technical education, strong problem-solving skills, and ability to work independently. The position offers comprehensive health benefits and ongoing training opportunities.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Minimum Technical education in Engineering.
• Must be a team player and also work independently.
• Ability to perform under pressure.

Responsibilities

• Ensure incidents are responded to, or escalated based on criticality.
• Perform event monitoring for Data Centre facilities infrastructure.
• Manage incidents and perform root cause analysis.

Skills

Technical education (e.g. ITE) in Engineering

Team player

Multi-tasking

Analytical skills

Problem-solving skills

Job description

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Make an Impact by

DC Centralized Network Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Perform benchmarking on the system performance between all DCs and present to management.
• Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
• To ensure all IOT sensors deployed are accurate and good working condition, elevate to Technical specialists’ team for resolutions if data collected not accurate.
• Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
• Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
• Must be very sound with all system MOP/SOP to provide system recovery solutions.
• Perform shift duty to support 24x7 DC Operations

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems)

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as required

The main duties and responsibilities will be subjected to review when there is change in business requirements and scope of work.

Skills for Success

• Minimum Technical education (e.g. ITE) in Engineering.
• Team player who is also able to perform independently
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change
• Analytical with good problem solving skills
• Positive attitude and Proactive

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

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