End-User Computing Support Engineer

SEDHA CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is seeking an End-User Computing Support Engineer to deliver IT support services. You will handle computing devices, AV equipment, and ensure smooth operations in the organization. The ideal candidate has a diploma in IT and 2–3 years of experience in desktop support. This role includes proactive maintenance, troubleshooting, and user assistance.

Qualifications

• 2–3 years’ experience in desktop support, helpdesk, or AV support roles.
• Strong knowledge of desktop imaging, patch management, and antivirus solutions.
• Hands-on experience with troubleshooting and vendor coordination.

Responsibilities

• Provide helpdesk and desktop support for users.
• Set up, manage, and maintain AV equipment for events.
• Coordinate IT and AV equipment inventory and loan pools.

Skills

Customer service orientation

Communication skills

Problem-solving ability

Analytical thinking

Attention to detail

Education

Diploma/Degree in Information Technology or related discipline

Tools

Windows OS

AV equipment

Video conferencing systems

Job description

Role Overview

The End-User Computing Support Engineer will provide day-to-day IT support services to end-users. This includes supporting computing devices, audio-visual (AV) equipment, and IT peripherals. The role requires proactive maintenance, troubleshooting, and technical assistance to ensure smooth IT operations across the organization.

Key Responsibilities

End-User Device Support

• Provide helpdesk and desktop support for computing devices, peripherals, and software.
• Respond to user requests, log incidents, and track cases to resolution.
• Perform hardware/software troubleshooting and coordinate with vendors for repairs.
• Install, configure, and update operating systems, antivirus, and security patches.
• Set up, relocate, or securely dispose of computing devices when required.

Audio-Visual (AV) Support

• Provide setup and operational support for hybrid meetings, events, and townhalls.
• Configure meeting room systems, AV equipment, and video conferencing tools.
• Conduct preventive maintenance checks and maintain AV equipment records.
• Troubleshoot AV issues and liaise with external vendors when necessary.
• Provide on-site or standby support during and outside office hours (including weekends/public holidays, with time-off in lieu).

IT Administration & Equipment Management

• Manage IT and AV equipment loan pools, including issuing, tracking, and reconfiguring devices.
• Maintain accurate IT inventory and asset management records.
• Create and update user guides, FAQs, and work instructions to improve IT support services.
• Assist with IT-related administrative tasks and documentation.

Qualifications & Experience

• Diploma/Degree in Information Technology, Computer Engineering, or related discipline.
• 2–3 years’ experience in desktop support, helpdesk, or AV support roles.
• Strong knowledge of Windows OS, desktop imaging, patch management, and antivirus solutions.
• Hands-on experience with AV equipment and video conferencing systems.
• Experience in troubleshooting and coordinating vendor support.

Skills & Attributes

• Strong customer-service orientation with excellent communication skills.
• Good problem-solving ability, analytical thinking, and attention to detail.
• Ability to work independently and collaboratively in a team.
• Willingness to support after-hours and weekend operations when required.
• Familiarity with IT security practices and compliance policies.