Eldercare Programme Manager

VAULT PERSONNEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community service organization in Singapore is seeking a skilled individual to manage the Volunteer Management Team and Eldercare Programme Team. The role involves overseeing operations, planning initiatives for the elderly, and ensuring quality care services. Unique candidates will have a diploma in Social Work and a minimum of 5 years of relevant experience. Strong leadership and communication skills are essential, along with compassion for improving the lives of elderly individuals. Fluent English and Mandarin is required for effective collaboration.

Qualifications

• 5 years of relevant experience in programme management, preferably in eldercare/social services.
• Strong knowledge of eldercare services, regulations, and practices.
• Able to work some evenings and weekends as needed.

Responsibilities

• Oversee and manage the Volunteer Management Team and Eldercare Programme Team.
• Plan and implement initiatives or programmes for elderly.
• Evaluate and enhance volunteer management policies across the organization.

Skills

Organisational skills

Leadership skills

Effective communication

Interpersonal skills

Decision making

Compassion

Proficiency in software

Education

Minimum Diploma in Social Work or related disciplines

Job description

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Eldercare Programme

• Plan and implement initiatives or programmes for elderly.
• Oversee the day-to-day operations of the eldercare program, including budgeting, staffing, and resource allocation.
• Recruit, train, and supervise team to ensure the provision of quality care services.
• Organise and facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
• Explore avenues for the expansion of department with external parties.
• Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
• Gather and prepare supporting documents for government agencies submissions.
• Work with CRM vendors to ensure accurate integration of data.
• Maintain accurate records, prepare reports, and document programme activities and outcomes.
• Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
• Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.

Volunteer Management

• Evaluate, enhance and implement volunteer management policies and processes across the organisation.
• Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
• Lead, promote, and influence vision for the successful development of department.
• Create strategic plan, goal setting and measurement system for overall growth of the department.
• Conduct and deploy volunteers for home visits for members.
• Prepare monthly report on the progress of Volunteer Engagement.

Event Support

• Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director as necessary.

Requirements

• Minimum Diploma in Social Work or related disciplines
• At 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.