E-Commerce Fulfillment & Retail Executive

RYAN'S GROCERY (GWC) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A premium organic grocery store in Singapore is seeking an energetic E-Commerce Fulfillment & Retail Executive to enhance online operations. This role includes managing product listings, overseeing order fulfilment, and addressing customer inquiries to deliver an exceptional shopping experience. Ideal candidates should have a diploma in a relevant field and at least 3 years of experience in retail operations and customer service. A proactive attitude and strong organizational skills are essential for success.

Qualifications

• Minimum 3 years of work experience in retail operation and customer service.
• Familiarity with E-Commerce platforms and analytics.
• Able to work weekends and public holidays.

Responsibilities

• Oversee e-commerce platform operations for efficient shopping.
• Create and manage product listings including descriptions and pricing.
• Monitor and process online orders for timely fulfilment.
• Manage payment gateways and resolve payment issues.
• Drive e-commerce strategy and collaborate with logistics.

Skills

Customer-first mindset

Strong organizational skills

Excellent communication

Initiative and proactive attitude

Education

Diploma in Marketing, Business, Mass Communication, or related field

Tools

E-Commerce platforms

Content management systems

Analytics tools

Job description

Ryan's Grocery is a leading premium organic and sustainable grocery store in Singapore, committed to offering high-quality food and beverage products. We pride ourselves on delivering exceptional service and promoting sustainable living.

We are seeking an energetic and proactive E-Commerce Fulfillment & Retail Executive to drive our online presence and fulfilment operations. This role is crucial for providing a seamless and enjoyable shopping experience for our customers, reflecting the high standards of our in-store service. The ideal candidate will have a customer-first mindset and be prepared to lead our retail team in coordinating the buying and receiving of purchase order; solving problems at a day-to-day level and customers.

Job Responsibilities

• Oversee the day-to-day operations of our e-commerce platforms to ensure a smooth and efficient shopping experience.
• Create and manage product listings, ensuring accuracy in descriptions, images, and prices.
• Set and update product prices, apply discounts, and manage promotional campaigns to drive sales.
• Monitor and process online orders, ensuring accurate and timely fulfilment.
• Manage online payment gateways, resolve payment issues, and ensure a seamless checkout experience.
• Address customer inquiries, concerns, and returns related to online orders.
• Collaborate with the Logistics team and cross department teams to ensure accurate and efficient shipping and delivery of online orders.
• Handle returns, exchanges, and refunds in line with company policies and industry standards.
• Process online orders from all online domains and manage order tracking and delivery status.
• Pack orders and coordinate order processing to meet customer expectations.
• Provide exceptional customer service, including answering queries, educating customers about products, and handling feedback.
• Drive e-commerce strategy, evaluating technology alternatives, mobile applications, and third-party sales channels.
• Retail stock management, ordering & supplier liaise management, inventory management, waste management.
• Work closely with butchery department for other operational stock needs.
• Execute other ad-hoc duties as required.

Job Requirements

• Diploma in Marketing, Business, Mass Communication, or a related field.
• At least 3 years of work experience in retail operation and customer service.
• Familiar with E-Commerce platforms, content management systems, and analytics tools.
• Computer savvy with strong organizational skills.
• Excellent communication and interpersonal skills, both written and oral.
• Highly initiative with positive energy and a proactive attitude towards learning.
• Able to work on weekends and public holidays.
• 6 days work week.