E-Commerce Executive

Chuan Heng Import & Export; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A thriving import and export company in Singapore is looking for an E-commerce Coordinator. This role involves coordinating and administering online platforms such as Shopee and Lazada, handling accurate order processing, and managing customer relationships. The ideal candidate should have a minimum diploma and at least 2 years of experience in e-commerce and sales. Strong organizational skills and an innovative mindset are essential. Join us to contribute to exciting e-commerce promotions and initiatives.

Qualifications

• Minimum 2 years of experience in e-commerce marketplace, website administration, and sales.
• Understanding of SEM and SEO processes advantageous.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Coordinate and administer e-commerce platforms like Shopee and Lazada.
• Handle order processing with accuracy and timeliness.
• Monitor operations and prepare reports.

Skills

E-commerce platform coordination

Customer relationship management

Social media marketing

Organization and problem-solving

Education

Diploma in any discipline

Job description

Responsibilities

• Coordinate and Administration of e-commerce platform (Online Shop, Shopee, Lazada etc.)
• Handle the processing of all orders with accuracy and timeliness.
• Assist in planning, creating, and managing all E-commerce Promotion activities.
• Work with warehouse operations to ensure timely shipments and inventory management.
• Ensure the fulfillment of customers' orders via store pick-up or delivery service.
• Engage with customers to effectively build rapport and lasting relationships.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Proactively acts to understand customer needs and identify solutions to non-standard tasks/queries
• Assist in answering incoming calls and dealing with email enquiries.
• Monitor and Prepare Operation reports and Reconciliation.
• Manage Social media marketing.

Requirements

• Min. Diploma in any discipline
• Min 2 years experience in e-commerce marketplace, website administration, and sales
• Understanding of Search Engine Marketing (SEM) and Search Engine Optimization (SEO) processes will be an advantage
• Good administrative, organizational, and problem-solving skills.
• Ability to multitask, work in a fast-paced environment, and meet deadlines.
• Hard working, positive mindset, innovative, cheerful, good attitude
• Can work independently