E-commerce Executive

JOBALLY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking an E-commerce Executive to manage product listings and optimize operations. Key responsibilities include handling sales campaigns, addressing customer inquiries, and analyzing performance metrics. Ideal candidates will have a degree in Digital Marketing or Business, along with strong analytical skills and at least 2 years of e-commerce experience. This role demands effective communication and project management skills.

Qualifications

• Minimum of 2 years of hands-on experience in e-commerce operations.
• Proven experience with major e-commerce platforms.
• A problem-solving mindset with a customer-first approach.

Responsibilities

• Manage product listings across e-commerce platforms.
• Develop and execute sales campaigns and promotions.
• Serve as the primary point for resolving customer inquiries.
• Analyze KPIs and generate performance reports.

Skills

Hands-on experience in e-commerce operations

Strong analytical skills

Excellent project and time management

Outstanding communication skills

Education

Diploma or Bachelor’s degree in Digital Marketing, Business, or a related field

Tools

Google Analytics

Shopify

WooCommerce

Amazon

Lazada

Shopee

Job description

Overview

E-commerce Executive — Operations & Product Management

Responsibilities

• Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.
• Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.
• Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.

Campaign & Promotion Execution

• Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value
• Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.

Customer & Corporate Programs

• Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.
• Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.

Reporting & Analysis

• Track and manage the Marketing Fund, including budget monitoring and documentation.
• Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.
• Generate regular reports on sales performance, campaign effectiveness, and operational metrics.

Requirements

• Diploma or Bachelor’s degree in Digital Marketing, Business, or a related field.
• Minimum of 2 years of hands-on experience in e-commerce operations.
• Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, Lazada, Shopee).
• Strong analytical skills with familiarity in Google Analytics or similar tools.
• Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment.
• A problem-solving mindset with a customer-first approach.
• Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)