E-Commerce & Content Executive (Jewellery Brand)

JOEI & BIJOU PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A digital retail company in Singapore is seeking an E-Commerce Manager to oversee their online jewellery store's operations, sales, and customer experience. Responsibilities include managing daily e-commerce operations, tracking sales performance, and ensuring a seamless customer journey. Ideal candidates should have 3–6 years of experience in e-commerce, particularly in managing platforms like WooCommerce, and possess a strong understanding of online retail dynamics. This role offers opportunities to grow within a fast-paced, expanding brand environment.

Qualifications

• 3–6 years of experience in e-commerce or digital retail.
• Hands-on experience managing WooCommerce (or similar CMS).
• Strong understanding of online retail operations and fulfilment.

Responsibilities

• Manage day-to-day operations of the e-Commerce store.
• Drive online sales through campaigns and promotions.
• Own end-to-end online customer journey.

Skills

E-commerce management

Retail operations

Customer experience design

Digital marketing

Content management

Tools

WooCommerce

Job description

The E-Commerce Manager will be responsible for managing Jewellery online store end-to-end — from daily operations and product management to sales performance, customer experience, and growth initiatives.

E-Commerce Operations

• Manage day-to-day operations of JOEI’s e-Commerce store

• Oversee product uploads, pricing, inventory syncing, and website updates

• Ensure smooth order processing, fulfilment, and returns

• Maintain site functionality, accuracy, and user experience

Sales & Performance Management

• Drive online sales through campaigns, drops, bundles, and promotions

• Track key metrics (conversion rate, AOV, traffic, sales)

• Prepare basic performance reports and insights

Retail & Omnichannel Integration

• Ensure inventory accuracy between retail and online channels

• Support omnichannel initiatives (online-to-store, store fulfilment)

• Coordinate closely with retail operations for launches and stock planning

Customer Experience

• Own end-to-end online customer journey

• Manage customer enquiries, after-sales service, exchanges, and repairs

• Improve retention, repeat purchase, and loyalty initiatives

Content & Merchandising

• Ensure product presentation meets brand standards

• Work with content/creative teams on product photos and videos

• Optimise product pages for clarity and conversion

Requirements

• 3–6 years of experience in e-commerce or digital retail

• Hands‑on experience managing WooCommerce (or similar CMS)

• Strong understanding of online retail operations and fulfilment

• Detail‑oriented, organised, and commercially minded

• Comfortable working in a small, fast‑growing brand environment

• Basic knowledge of digital marketing or paid ads

• Photography or content familiarity