E-COMMERCE ASSOCIATE

JOEI & BIJOU PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A modern fine jewellery brand in Singapore is seeking a Sale Associate to support daily operations of their online store. This role involves managing e-commerce platforms, processing orders, handling customer inquiries, and supporting product launches. Ideal candidates should be detail-oriented with good communication skills and have an interest in e-commerce. The position is hands-on and requires multitasking. The company offers the unique opportunity to work closely with the founder and operations team.

Qualifications

• Experience or strong interest in e-commerce, online retail store.
• Comfortable working with websites and backend systems.
• Detail-oriented, organised, and responsible.

Responsibilities

• Assist with day-to-day management of JOEI’s e-commerce platform.
• Handle customer enquiries via email, WhatsApp, and social platforms.
• Maintain organised records of orders and inventory.

Skills

E-commerce experience

Communication skills

Detail-oriented

Organizational skills

Customer service skills

Tools

WooCommerce

Job description

About JOEI

JOEI is a modern fine & demi-fine jewellery brand focused on everyday elegance. We work with natural gemstones and precious metals, creating refined pieces for modern lifestyles across both retail and online platforms.

We are looking for a Sale Associate to support the daily operations of JOEI’s online store and digital sales channels. This is a hands-on role focused on execution — managing products, orders, inventory, and customer experience across our e-commerce platforms.

You will work closely with the founder and operations team to ensure smooth, accurate, and efficient online retail operations.

Key Responsibilities

E-Commerce Operations

• Assist with day-to-day management of JOEI’s e-commerce platform
• Upload and update product listings, images, prices, and descriptions
• Process online orders, packing, shipping, and returns
• Ensure inventory accuracy between online and retail stock

Customer Support

• Handle customer enquiries via email, WhatsApp, and social platforms
• Assist with after-sales service, exchanges, and repairs
• Ensure a smooth and professional customer experience

Product & Content Support

• Upload product photos and basic content
• Assist with simple product photography (phone or basic camera)
• Support launches, promotions, and new product drops

Administrative & Reporting Support

• Maintain organised records of orders and inventory
• Assist with basic sales reporting and tracking
• Support ad-hoc operational tasks as needed

Requirements

• Experience or strong interest in e-commerce, online retail store
• Comfortable working with websites and backend systems (WooCommerce or similar)
• Detail-oriented, organised, and responsible
• Able to multitask and work independently
• Good communication and customer service skills