Duty Manager (No Midnight Shifts)

American Club, The; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious private club in Singapore is searching for a dedicated leader in hospitality to enhance service standards and member engagement. The ideal candidate will have at least 2 years of leadership experience, exceptional interpersonal skills, and the ability to resolve conflicts effectively. Responsibilities include ensuring safety, managing incidents, and providing exemplary service. This role also encompasses management of Front Office operations and coordination with various departments. A proactive attitude and First Aid certification are preferred.

Qualifications

• 2 years of leadership experience, preferably in a hospitality setting.
• Strong interpersonal and communication skills.
• First Aid certification is a plus.

Responsibilities

• Ensure the Club operates in a safe environment at all times.
• Manage incidents and emergencies until senior management arrives.
• Handle disputes and conflicts promptly and professionally.
• Ensure delivery of the Club’s service standards.
• Deliver warm and professional service across all Member touchpoints.
• Take ownership of all Member enquiries and requests.
• Manage Front Office operations and financial controls.
• Work closely with internal departments for coordination.

Skills

Leadership experience

Interpersonal skills

Conflict resolution

Communication skills

Proactive attitude

Job description

What’s in it for you

You will take full ownership of service standards, members engagement, and incident management. You will lead with a solution-focused mindset, consistently seeking opportunities to elevate our members’ experience.

We are looking for someone who has

• 2 years leadership experience, preferably in a hospitality setting
• Hospitality-focused
• Strong interpersonal, communication and writing skills
• Proactive with strong conflict resolution skills
• Composed under pressure
• Able to work rotating shifts, including weekends and public holidays (no midnight shifts)
• First Aid certification is a plus

Key responsibilities include (but not limited to)

• Ensure the Club operates in a safe and secure environment at all times
• Manage accidents, incidents, and emergencies including immediate response, reporting and follow up. Assume command until senior management arrives
• Handle disputes and conflicts promptly and professionally
• Ensure consistent delivery of the Club’s service standards
• Deliver warm and professional service, maintaining a strong and welcoming presence across all Member touchpoints
• Take ownership of all Member enquiries, feedback, and requests, ensuring timely and professional resolution
• Manage Front Office operations, including financial controls, daily operations, and planning
• Work closely with internal departments to ensure seamless coordination of Club activities and events