Duty Manager

OASIA RESORT SENTOSA; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent hotel in Singapore is seeking an experienced candidate to oversee operations in the Front Office, ensuring excellent service and efficient hotel functioning. The ideal applicant should have at least 5 years of experience in hotel management, be proficient in the Opera System, and have strong leadership skills. Must be a team player, able to work varying shifts, including weekends and public holidays. This role offers opportunities for training and professional growth.

Qualifications

• At least 5 years of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends, and Public Holidays.
• Team player with a positive attitude and initiative.

Responsibilities

• Ensure the efficient functioning of the hotel.
• Supervise Front Office sections and staff performance.
• Provide excellent service to guests and handle complaints.

Skills

Interpersonal communication

Leadership

Customer service

Conflict resolution

Education

O-Levels or equivalent

Tools

Opera System

Job description

Responsibilities

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue.
• Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations

Qualifications

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.