Distribution Support Specialist II

UNAVAILABLE; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading life sciences company in Singapore is seeking a Distribution Support Specialist II. You will be responsible for managing documentation for outbound transportation, ensuring accurate shipment tracking, and providing support for customer inquiries. Candidates should have a Bachelor's degree and at least 3 years of experience in customer service or inventory management. Proficiency in SAP and Microsoft Excel is a must. This role offers flexible scheduling and opportunities for professional development.

Benefits

Comprehensive medical plans

Wellness programs

Learning and development opportunities

Qualifications

• Minimum 3 years of working experience in Customer Service or Inventory Management.
• Ability to work a flexible schedule.
• Knowledge of Temp logger process is a plus.

Responsibilities

• Prepare documents for outbound transportation including delivery orders and invoices.
• Track and report the flow of daily orders for Channel Partners.
• Coordinate customer shipments for instrumentation and spare parts.

Skills

Customer Service

Inventory Management

Knowledge of SAP

Proficiency in Microsoft Excel

Excellent verbal and written communication

Problem resolution

Team player

IATA regulations knowledge

Education

Bachelor's Degree or equivalent

Job description

Overview

The Distribution Support Specialist II position is a customer support function and serves as a point of contact for internal and external communications within distribution.

The main responsibilities includes preparation of documents for outbound transportation, which includes delivery orders and commercial invoices for export and inter-company shipments, checking the products on SKU, quantity and initiates a Goods Inbound Discrepancy report for any damages or wrong products received, performs shipment receiving or confirmation in SAP or BAAN systems for inbound and outbound process respectively.

How You’ll Make an Impact

• Perform Documents, tracks and reports the flow of daily orders for Channel Partners and Inter-companies as well as end users.
• Creates and consolidates outbound deliveries, Transportation Unit, for STOs and sales in SAP (ECC and EWM).
• Order Entry for Channel Partners and Inter-company.
• RBC batch allocation for all orders out of Cressier and Dreieich.
• Creates export documentation.
• Performs PDO process in SAP.
• Coordinates and schedules all customer shipments for instrumentation and spare parts, and supply center orders.
• Daily follow-up on POD’s. Ensure/initiate action when no POD is received.
• Reporting on KPI including daily reporting of on time shipments, reported errors and missed shipments.
• Releasing shipment orders, preparing export documentation, coordinate special deliveries. Work with CS to review problem orders.
• Place purchase requisitions for indirect supplied and perform monthly accruals for same.
• Coordinates the flow of goods, including exception management, re-routing, expediting, and other actions required to meet expected lead times or other customer service requirements.
• Provides detailed analysis of end to end performance. Documents, tracks and reports the flow of daily orders transferred to the warehouse and delivered to the end customers.
• Supports reverse logistics and flow of RMAs (return material authorization) from customer to return center.
• Point of contact for order status inquiries from internal stakeholders and external service providers.
• Initiates and reviews PGI (Post Good Issue). Ensuring all shipment orders are completed and closed in SAP.
• Ensures export/import documentation is accurate and complete in the system.
• Track shipments of goods throughout the supply chain.
• Support warehouse activity as needed.
• Report all perceived hazards to Distribution Manager.
• Ensure compliance to GDPMDS/ISO/Risk Assessment requirements.

What You Bring

• Bachelor's Degree or equivalent
• At least 3 year's working experience in Customer Service or Inventory Management Environment.
• Knowledge of SAP
• Proficiency in Microsoft Excel and Word
• Excellent verbal and written business communication skills
• Ability to resolve issues in effective/practical ways
• Team player/ flexible/ attentive to detail and quality minded
• Possesses positive attitude with ability to lead team to achieve department goals and objectives
• Ability to work a flexible schedule
• Knowledgeable in IATA regulations, Incoterms and GTS is a plus.
• Knowledge of Temp logger process (coordination per destination)

Who We Are

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits

Bio-Rad's biggest asset is ourpeople, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, flexible benefits, wellness programs, extensive learning and development opportunities and more.

EEO Statement

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.