Director, Patient Innovation & Engagement - Japan, China and Asia Pacific (JCAP)

EyeBio; Singapore; Hybrid; SGD 150,000 - 200,000; Full time

Job summary

A global healthcare company based in Singapore is seeking a Director for Patient Innovation & Engagement. This role involves planning and executing patient engagement strategies across Japan, China, and Asia Pacific. Responsibilities include engaging with patient organizations, enhancing patient experience, and advocating for patient insights internally. Candidates should have a strong background in healthcare engagement and a proven ability to manage diverse stakeholder relationships.

Qualifications

• Bachelor’s degree required; advanced degree in public health, policy, epidemiology, health sciences or MD/PhD desirable.
• Experience in managing interactions with senior leaders.
• Prior experience engaging with professional societies and patient organizations.
• Demonstrated track record of establishing trusted and meaningful relationships with external stakeholders.

Responsibilities

• Represent our company in a variety of settings including patient organizations and public health organizations.
• Develop and execute patient engagement strategic initiatives aligned with Regional Medical Affairs priorities.
• Engage patient organizations across the region, both in-country and above-country.
• Support affiliates to strengthen their capabilities to compliantly support the work of patient organizations via collaborations.

Skills

Budget Management

Business Acumen

Data Analysis

Epidemiology

Facilitation

Healthcare Education

Health Literacy

Health Sciences

Infectious Disease Research

Medical Affairs

Patient Advocacy

Patient Engagement

People Leadership

Project Management

Public Health

Education

Bachelor’s degree

Advanced degree in public health, policy, epidemiology, health sciences or MD/PhD

Job description

Job Description

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Our Medical Affairs team advances patient care by engaging in scientific exchange with external medical experts and industry leaders ensuring the scientific value of our products is understood. We connect, communicate and train internal employees to ensure a thorough understanding of the science behind the medicine and review further unmet medical needs to support collaboration to further differentiate our portfolio.

Role Overview

Director, Patient Innovation & Engagement – JCAP, based in Singapore. In this role, you will be responsible for planning and executing patient engagement strategies in Japan, China and Asia Pacific. The strategic priorities include integrating the patient voice into decision‑making, interactions with patient organizations, enhancing the patient experience, and addressing health literacy. This role involves engaging with various stakeholders, representing our company in different settings, and collaborating with internal teams.

What Will You Do?

• Represent our company in a variety of settings including patient organizations, professional associations, and public health organizations.
• Develop and execute patient engagement strategic initiatives aligned with Regional Medical Affairs priorities.
• Engage patient organizations across the region, both in‑country and above‑country.
• Work with affiliates to identify and compliantly engage patient organizations and partner with like‑minded organizations in capability development initiatives.
• Act as a subject‑matter expert on health literacy to internal and external stakeholders.
• Support affiliates to strengthen their capabilities to compliantly support the work of patient organizations via collaborations and engagement in advocacy initiatives.
• Work with the COE team and regional team to develop patient engagement content for internal capability development programs.
• Provide an integrated voice of science, medicine, patient and health literacy for the Regional Team and key stakeholders.
• Coordinate Patient Innovation and Engagement activities at the regional and country level.
• Advocate for patient insights in the internal decision‑making process and serve as an ambassador for our company’s commitment to patient innovation with the broader patient advocacy community.

Qualifications

• Bachelor’s degree required; advanced degree in public health, policy, epidemiology, health sciences or MD/PhD desirable.
• Experience in managing interactions with senior leaders.
• Prior experience engaging with professional societies and patient organizations.
• Demonstrated track record of establishing trusted and meaningful relationships with external stakeholders.
• Substantial knowledge of the broad pharma landscape.
• Strong business acumen with the proven ability to evaluate complex problems and design creative solutions.
• Excellent interpersonal, communication, project management and facilitation skills.

Capabilities Needed

• Ability to work in a diverse multifunctional organization and lead peers to collaborate.
• Credibility to engage with Legal and Compliance on innovative projects.
• Manage diverse stakeholder issues and engage externally with empathy.
• Understand and describe policy and access environment in countries.
• Support any division with patient engagement needs across the company.
• Thorough understanding of business priorities.

Who We Are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world’s most challenging diseases.

What We Look For

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time.

Required Skills

Budget Management, Business Acumen, Data Analysis, Epidemiology, Facilitation, Healthcare Education, Health Literacy, Health Sciences, Infectious Disease Research, Medical Affairs, Patient Advocacy, Patient Engagement, People Leadership, Project Management, Public Health.

Preferred Skills

Current employees apply HERE. Current contingent workers apply HERE.

Search Firm Representatives

Merck & Co., Inc., Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

01/17/2026

Posting Effective Until

Job posting is effective until 11:59:59 PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.