Director of Banquets

Four Seasons; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A luxury hospitality brand is seeking a Banquet Department Manager to lead operations at their Singapore location. Responsibilities include managing staff hiring, training, and maintaining service standards while overseeing banquet functions. The ideal candidate will have extensive experience in hospitality and a commitment to quality service and guest satisfaction.

Qualifications

• 5+ years in a managerial role in the hospitality industry.
• Strong leadership and interpersonal skills.
• CPR certification and knowledge of safety procedures.

Responsibilities

• Oversee the hiring and training process for banquet staff.
• Monitor staff performance and ensure adherence to service standards.
• Communicate with function hosts and manage event setup.

Skills

Inventory Management

Staff Scheduling

Relationship Management

Guest Relations

Employee Training

Hospitality

Food and Beverage Management

Compliance Management

Job description

As the Banquet Department Manager at Four Seasons Hotel Mumbai, your main duties will include hiring, training, motivating, disciplining, directing, and supervising the employees in the Banquet Department. It will be your responsibility to develop and maintain training programs to ensure a high level of professionalism within the staff while scheduling employees to maintain service standards within budgeted labor costs. You will oversee the care, security, and maintenance of hotel equipment, as well as maintain a daily housekeeping program for operational areas and staff appearance.Your role will involve assuming shift supervisory duties, especially for VIP and "at cost" functions, coordinating with interrelated departments, preparing banquet checks, and ensuring the success of functions through last-minute changes or details orchestration. You will monitor staff appearance, attitude, and professionalism, ensuring adherence to Four Seasons" quality service standards. Additionally, you will communicate directly with function hosts, oversee setup and service, conduct departmental meetings, implement safety procedures, and perform tasks assigned by hotel management.In addition to your main duties, you are expected to provide friendly and professional service that exceeds guests" expectations, control labor and operating expenses, assist in accurate forecasting, recruit, train, develop and evaluate department employees, and implement action plans for operational improvements. You will be responsible for the health, safety, and welfare of the department, guests, and employees, ensuring compliance with regulations and responding to emergency situations. Attending management meetings and events, maintaining a high standard of personal appearance and hygiene, complying with local legislation, and maintaining good working relationships with colleagues and other departments are also part of your standard duties.Overall, your role as the Banquet Department Manager will require flexibility, adaptability, attention to detail, leadership, and a commitment to upholding Four Seasons" standards of excellence and guest satisfaction.,

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Inventory Management, Staff Scheduling, Relationship Management, Guest Relations, Employee Training, Hospitality,Food , Beverage, Safety Procedures

Interpersonal Skills, Communication Skills, Leadership, Team Building, Customer Service, Hospitality Management, Compliance Management, Staff Training, Guest Relations, Problem Solving, Human Resource Management, Performance Management, Employee Retention, Quality Management,Sanitation Standards, Employee Supervision, Financial Performance Management, Food Beverage Management, Shift Operations Management

Risk Management, Customer Service, Claims Management, Training , Development, Problem Solving, Communication Skills,Accident , Fire Prevention Procedures, Property Patrols, Safety Procedures, First Aid , CPR Certification

Inventory Management, Staff Scheduling, Relationship Management, Guest Relations, Employee Training, Hospitality,Food , Beverage, Safety Procedures

Interpersonal Skills, Communication Skills, Leadership, Team Building, Customer Service, Hospitality Management, Compliance Management, Staff Training, Guest Relations, Problem Solving, Human Resource Management, Performance Management, Employee Retention, Quality Management,Sanitation Standards, Employee Supervision, Financial Performance Management, Food Beverage Management, Shift Operations Management

Risk Management, Customer Service, Claims Management, Training , Development, Problem Solving, Communication Skills,Accident , Fire Prevention Procedures, Property Patrols, Safety Procedures, First Aid , CPR Certification