Director, Membership - Alliance Onboarding & Exits

STAR ALLIANCE (SG) PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading global airline alliance is seeking a Director of Membership – Alliance Onboarding & Exits to lead the integration of new member airlines and manage departures. This role requires extensive airline industry expertise and strong strategic skills. The successful candidate will ensure alignment with core values and facilitate seamless onboarding processes. Full-time position with flight benefits and staff events.

Benefits

Flight benefits

Staff team events

Qualifications

• 15+ years of airline or airport management experience.
• Ability to lead beyond direct reports and influence colleagues across multiple levels.
• High level of proficiency in English for communication.

Responsibilities

• Lead the evaluation of potential new airlines for membership.
• Oversee the seamless integration of new airlines.
• Manage the formal departure process of member airlines.

Skills

Deep Airline Industry Expertise

Knowledge of Alliance Business

Strategic & Analytical Skills

Strong Relationship Management

Cross-functional Collaboration

Strong Project Leadership & Coordination

Operational Acumen

Executive Communication

Education

Bachelor’s degree in business administration, Finance, Economics, Aviation or a related field

MBA or relevant advanced degree preferred

Job description

Overview

Star Alliance, the world’s largest and leading airline alliance, enriches customer journeys and reinforces loyalty by creating tailored solutions that empower us beyond our individual capabilities.

Headquartered in Singapore, Star Alliance brings together the collective strengths of 25 member airlines to enable a seamless customer experience across more than 1,150 destinations worldwide. Like a symphony guided by rhythm and harmony, this flow is built through deep collaboration, shared purpose, and a commitment to making global travel smoother, more rewarding, and effortlessly connected.

The Director, Membership – Alliance Onboarding & Exits, based in Singapore, reports directly to the Senior Director, Membership within the Corporate Strategy Business Unit. This role is responsible for managing processes of integrating new members and managing the departure of existing ones. The director will oversee the seamless integration of new airlines into the alliance, ensuring they are fully enabled and aligned with Star Alliance's Core Values & Standards. This includes coordinating with internal teams and the new members’ integration teams. The role is also responsible for professionally and effectively managing the formal exits or disintegration of member airlines from the alliance. Finally, the director is responsible for the initial evaluation of potential new airlines for alliance membership, which includes assessing their business case and overall relevance to the alliance's value proposition.

Summary of the Opportunity