Director – Global People Services Solutions (Innovation, AI, Productivity Improvement & Data)

MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading semiconductor company in Singapore seeks a People Services Solutions Director to transform HR service delivery through innovative technologies. The role involves leading AI initiatives, implementing automation, and driving continuous improvement in HR processes. Candidates should have over 10 years of experience in HR operations, excellent communication skills, and strong knowledge of AI tools and data analytics platforms. This position offers a unique opportunity to shape HR functions in a dynamic environment.

Qualifications

• 10+ years of experience in HR operations, HR shared services, transformation roles.
• Proven experience in leading digital HR initiatives.
• Strong understanding of AI, automation, and data analytics.

Responsibilities

• Lead the design and implementation of innovative HR service models.
• Develop and execute an AI strategy for People Services Solutions Team.
• Drive continuous improvement initiatives across HR operations.

Skills

Stakeholder engagement

Change management

Data analytics

Innovation

Automation

Communication skills

Education

10+ years in HR operations or related fields

Certifications in Lean Six Sigma or Agile

Tools

Microsoft Copilot

ServiceNow

Power BI

Tableau

Job description

Job Description

The People Services Solutions Director – Innovation, AI, Productivity Improvement & Data is a strategic leader responsible for transforming HR service delivery through innovative technologies, data‑driven decision‑making, and continuous process improvement. This role drives the modernization of HR operations by leveraging AI, automation, and analytics to enhance employee experience, operational efficiency, and service quality.

Key Responsibilities:

Innovation & Digital Transformatio

n

• Lead the design and implementation of innovative HR service models and digital solutions.
• Identify and pilot emerging technologies (e.g., generative AI, chatbots, RPA) to streamline HR processes.
• Foster a culture of innovation within HR Services, encouraging experimentation and agile delivery.

AI & Automation

• Develop and execute an AI strategy for People Services Solutions Team, including use cases in talent acquisition, employee support, and workforce planning.
• Implement intelligent automation to reduce manual tasks and improve service turnaround times.
• Ensure ethical and compliant use of AI in HR, including data privacy and bias mitigation.

Productivity & Process Improvement

• Drive continuous improvement initiatives across HR operations using Lean, Six Sigma, and agile methodologies.
• Analyze workflows and identify opportunities to enhance efficiency, reduce costs, and improve service levels.
• Establish and monitor productivity KPIs and service metrics.

Data & Analytics

• Lead the development of HR data strategy, including governance, reporting, and advanced analytics.
• Enable data‑driven decision‑making by providing actionable insights on workforce trends, service performance, and employee experience.
• Promote data literacy across HR teams and business partners.

Qualifications:

• 10+ years of experience in HR operations, HR shared services, transformation roles, business or engineering operations.
• Proven experience in leading digital HR initiatives and managing cross‑functional teams.
• Strong understanding of AI, automation, and data analytics in HR contexts.
• Excellent stakeholder engagement, change management, and communication skills.
• Experience with AI tools (e.g., Microsoft Copilot, ServiceNow, chatbots) and data platforms (e.g., Power BI, Tableau).
• Knowledge of global HR compliance, data privacy, and ethical AI practices.
• Certifications in Lean Six Sigma, Agile, or HR technology platforms (e.g., Workday, SAP SuccessFactors).